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The best service is no service : = h...

Price, Bill, (1950-)

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The best service is no service :/ Bill Price, David Jaffe.
其他題名:	how to liberate your customers from customer service, keep them happy, and control costs /
其他題名:	Liberate your customers from customer service, keep them happy, and control costs
作者:	Price, Bill,
其他作者:	Jaffe, David,
出版者:	San Francisco, CA :Jossey-Bass, : c2008.,
面頁冊數:	xvii, 312 p. :ill. ; : 24 cm. ;
標題:	Service industries - Management. -
電子資源:	http://www.loc.gov/catdir/toc/ecip081/2007038037.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0743/2007038037-d.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy0809/2007038037-b.html
ISBN:	9780470189085 (cloth) :

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
Price, Bill,1950-

The best service is no service :how to liberate your customers from customer service, keep them happy, and control costs /Liberate your customers from customer service, keep them happy, and control costsBill Price, David Jaffe. - San Francisco, CA :Jossey-Bass,c2008. - xvii, 312 p. :ill. ;24 cm.

Includes bibliographical references (p. 293-300) and index.

Challenge customer demand for service (instead of coping with demand) -- Eliminate dumb contacts (instead of handling them again, and again) -- Create engaging self-service (instead of contact prevention) -- Be proactive (instead of waiting to respond) -- Make it really easy to contact your company (instead of dodging the bullet) -- Own the actions across the organization (instead of blaming customer service) -- Listen and act (instead of letting customer insights slip away) -- Deliver great service experiences (how to delight customers with awesome support when they need it) -- Appendix A : Best service survey -- Appendix B: Glossary.

ISBN: 9780470189085 (cloth) :NT921

LCCN: 2007038037Subjects--Topical Terms:

571100
Service industries
--Management.

LC Class. No.: HF5415.335 / .P75 2008

Dewey Class. No.: 658.8/12

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
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