Language:
English
繁體中文
Help
Login
Back
Switch To:
Labeled
|
MARC Mode
|
ISBD
Implementing CRM : = from technology...
~
Willcocks, Leslie.
Implementing CRM : = from technology to knowledge /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Implementing CRM :/ David Jesse Finnegan, Leslie P. Willcocks.
Reminder of title:
from technology to knowledge /
Author:
Finnegan, David.
other author:
Willcocks, Leslie.
Published:
Chichester, England ;John Wiley & Sons, Inc., : c2007.,
Description:
xiii, 327 p. :ill. ; : 24 cm.;
Subject:
Customer services. -
ISBN:
9780470065266 (pbk.) :
Implementing CRM : = from technology to knowledge /
Finnegan, David.
Implementing CRM :
from technology to knowledge /David Jesse Finnegan, Leslie P. Willcocks. - Chichester, England ;John Wiley & Sons, Inc.,c2007. - xiii, 327 p. :ill. ;24 cm. - Wiley series in information systems. - John Wiley series in information systems..
Includes bibliographical references (p. [313]-321) and index.
ISBN: 9780470065266 (pbk.) :US$130.00
LCCN: 2006100398Subjects--Topical Terms:
568463
Customer services.
LC Class. No.: HF5415.5 / .F563 2007
Dewey Class. No.: 658.8/12
Implementing CRM : = from technology to knowledge /
LDR
:00718cam a2200193 a 4500
001
637568
005
20071209170533.0
008
100129s2007 enka b 001 0 eng
010
$a
2006100398
020
$a
9780470065266 (pbk.) :
$c
US$130.00
020
$a
0470065265 (pbk.)
035
$a
ocm77011474
040
$a
DLC
$c
DLC
$d
BAKER
$d
BTCTA
$d
BWKUK
$d
CVU
$d
NFU
050
0 0
$a
HF5415.5
$b
.F563 2007
082
0 0
$a
658.8/12
$2
22
100
1
$a
Finnegan, David.
$3
700670
245
1 0
$a
Implementing CRM :
$b
from technology to knowledge /
$c
David Jesse Finnegan, Leslie P. Willcocks.
260
#
$a
Chichester, England ;
$a
Hoboken, NJ :
$c
c2007.
$b
John Wiley & Sons, Inc.,
300
$a
xiii, 327 p. :
$b
ill. ;
$c
24 cm.
490
1
$a
Wiley series in information systems
504
$a
Includes bibliographical references (p. [313]-321) and index.
650
# 0
$a
Customer services.
$3
568463
650
# 0
$a
Customer relations
$x
Management.
$3
562873
700
1 #
$a
Willcocks, Leslie.
$3
700672
830
0
$a
John Wiley series in information systems.
$3
700671
based on 0 review(s)
ALL
圖書館3F 書庫
Items
1 records • Pages 1 •
1
Inventory Number
Location Name
Item Class
Material type
Call number
Usage Class
Loan Status
No. of reservations
Opac note
Attachments
E032473
圖書館3F 書庫
一般圖書(BOOK)
一般圖書
658.812 F514 2007
一般使用(Normal)
On shelf
0
Reserve
1 records • Pages 1 •
1
Reviews
Add a review
and share your thoughts with other readers
Export
pickup library
Processing
...
Change password
Login