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服務品質、整體顧客滿意度、轉換障礙及顧客忠誠度之影響－以汽車維修業為例 ...

Hsin-Hao Huang

服務品質、整體顧客滿意度、轉換障礙及顧客忠誠度之影響－以汽車維修業為例 = The Study of Relevance among Service Quality, Customer Satisfaction, Switching Barrier and Customer Loyalty－An Example of Automobile Maintenance Business

Record Type:	Language materials, printed : monographic
Paralel Title:	The Study of Relevance among Service Quality, Customer Satisfaction, Switching Barrier and Customer Loyalty－An Example of Automobile Maintenance Business
Author:	曾靖婷,
Secondary Intellectual Responsibility:	黃信豪,
Place of Publication:	雲林縣
Published:	國立虎尾科技大學;
Year of Publication:	民99[2010]
Edition:	初版
Description:	100面圖 : 30公分;
Subject:	服務品質
Subject:	整體顧客滿意度
Subject:	顧客忠誠度
Subject:	轉換障礙
Subject:	Service Quality
Subject:	Customer Satisfaction
Subject:	Customer Loyalty
Subject:	Switching
Online resource:	http://cetd.lib.nfu.edu.tw/etdservice/view_metadata?etdun=U0028-2506201013073600

服務品質、整體顧客滿意度、轉換障礙及顧客忠誠度之影響－以汽車維修業為例 = The Study of Relevance among Service Quality, Customer Satisfaction, Switching Barrier and Customer Loyalty－An Example of Automobile Maintenance Business
曾, 靖婷

服務品質、整體顧客滿意度、轉換障礙及顧客忠誠度之影響－以汽車維修業為例 = The Study of Relevance among Service Quality, Customer Satisfaction, Switching Barrier and Customer Loyalty－An Example of Automobile Maintenance Business / 曾靖婷撰 - 初版. - 雲林縣 : 國立虎尾科技大學, 民99[2010]. - 100面 ; 圖 ; 30公分.
含參考書目.
服務品質整體顧客滿意度顧客忠誠度轉換障礙Service QualityCustomer SatisfactionCustomer LoyaltySwitching

黃, 信豪

服務品質、整體顧客滿意度、轉換障礙及顧客忠誠度之影響－以汽車維修業為例 = The Study of Relevance among Service Quality, Customer Satisfaction, Switching Barrier and Customer Loyalty－An Example of Automobile Maintenance Business
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