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Front office = procedures, social skills, yield and management /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Front office/ Peter Abbott and Sue Lewry.
Reminder of title:	procedures, social skills, yield and management /
Author:	Abbott, Peter.
other author:	Lewry, Sue.
Published:	Oxford ;Butterworth-Heinemann, : 1999.,
Description:	1 online resource (211 p.) :ill. :
Notes:	Includes index.
Subject:	Hotel front desk personnel. -
Online resource:	http://www.sciencedirect.com/science/book/9780750642309
ISBN:	9780750642309

Front office = procedures, social skills, yield and management /
Abbott, Peter.

Front officeprocedures, social skills, yield and management /[electronic resource] :Peter Abbott and Sue Lewry. - 2nd ed. - Oxford ;Butterworth-Heinemann,1999. - 1 online resource (211 p.) :ill.

Includes index.

Introduction; Procedural aspects -- Advance bookings; Check-in and related issues; Guest accounting; Dealing with people -- Security -- Hospitality; Social skills; Increasing Yield -- sales; Marketing aspects; Yield management; Groups; management aspects -- Tariffs, Control; Staffing; Equipment; Index.

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front office systems Includes realistic exercises using examples from the hotel environment.

ISBN: 9780750642309

Source: 93279:93278Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

811684
Hotel front desk personnel.
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: TX911.3.F75 / A22 1999

Dewey Class. No.: 647.94/068

Front office = procedures, social skills, yield and management /
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006 m d
007 cr cn|||||||||
008 120103s1999 enka o 001 0 eng d
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020 $a 9780750642309
020 $a 0750642300
020 $a 9780080506999 (electronic bk.)
020 $a 0080506992 (electronic bk.)
035 $a (OCoLC)474930955 $z (OCoLC)646869135 $z (OCoLC)676695830
035 $a ocn474930955
037 $a 93279:93278 $b Elsevier Science & Technology $n http://www.sciencedirect.com
040 $a OPELS $b eng $c OPELS $d OCLCQ $d N$T $d E7B $d OCLCQ
049 $a TEFA
050 4 $a TX911.3.F75 $b A22 1999
082 0 4 $a 647.94/068 $2 22
100 1 $a Abbott, Peter. $3 811682
245 1 0 $a Front office $h [electronic resource] : $b procedures, social skills, yield and management / $c Peter Abbott and Sue Lewry.
250 $a 2nd ed.
260 $a Oxford ; $a Boston : $b Butterworth-Heinemann, $c 1999.
300 $a 1 online resource (211 p.) : $b ill.
500 $a Includes index.
505 0 $a Introduction; Procedural aspects -- Advance bookings; Check-in and related issues; Guest accounting; Dealing with people -- Security -- Hospitality; Social skills; Increasing Yield -- sales; Marketing aspects; Yield management; Groups; management aspects -- Tariffs, Control; Staffing; Equipment; Index.
520 $a Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front office systems Includes realistic exercises using examples from the hotel environment.
588 $a Description based on print version record.
650 0 $a Hotel front desk personnel. $3 811684
650 0 $a Hotel management. $3 568817
650 1 7 $a Hotels. $3 639251
650 1 7 $a Management. $3 558618
655 4 $a Electronic books. $2 local $3 554714
700 1 $a Lewry, Sue. $3 811683
856 4 0 $3 ScienceDirect $u http://www.sciencedirect.com/science/book/9780750642309
938 $a ebrary $b EBRY $n ebr10349837
994 $a C0 $b TEF