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Pay attention! : = how to listen, re...

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Applegate, Jill.

Pay attention! : = how to listen, respond, and profit from customer feedback /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Pay attention! :/ Ann Thomas, Jill Applegate.
其他題名:	how to listen, respond, and profit from customer feedback /
作者:	Thomas, Ann,
其他作者:	Applegate, Jill.
出版者:	Hoboken, N.J. :Wiley, : c2010.,
面頁冊數:	xvi, 205 p. :ill. ; : 24 cm.;
標題:	Customer relations. -
電子資源:	http://www.loc.gov/catdir/enhancements/fy1101/2010282210-b.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy1101/2010282210-d.html
電子資源:	http://www.loc.gov/catdir/enhancements/fy1101/2010282210-t.html
ISBN:	9780470563557 (cloth) :

Pay attention! : = how to listen, respond, and profit from customer feedback /
Thomas, Ann,1951-

Pay attention! :how to listen, respond, and profit from customer feedback /Ann Thomas, Jill Applegate. - Hoboken, N.J. :Wiley,c2010. - xvi, 205 p. :ill. ;24 cm.

Includes bibliographical references (p. 189-190) and index.

ISBN: 9780470563557 (cloth) :NT748

LCCN: 2010282210

Nat. Bib. No.: GBB033294bnbSubjects--Topical Terms:

560399
Customer relations.

LC Class. No.: HF5415.5 / .T479 2010

Dewey Class. No.: 658.812

Pay attention! : = how to listen, respond, and profit from customer feedback /
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245 1 0 $a Pay attention! : $b how to listen, respond, and profit from customer feedback / $c Ann Thomas, Jill Applegate.
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300 $a xvi, 205 p. : $b ill. ; $c 24 cm.
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700 1 $a Applegate, Jill. $3 839606
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy1101/2010282210-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy1101/2010282210-d.html
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/enhancements/fy1101/2010282210-t.html

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