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Beyond the familiar : = long-term gr...
~
Meehan, Seán.
Beyond the familiar : = long-term growth through customer focus and innovation /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Beyond the familiar :/ by Patrick Barwise and Seán Meehan.
其他題名:
long-term growth through customer focus and innovation /
作者:
Barwise, Patrick.
其他作者:
Meehan, Seán.
出版者:
Hoboken, N.J. :Jossey-Bass/Wiley, : 2011.,
面頁冊數:
x, 174 p. :ill. ; : 24 cm.;
標題:
Customer services. -
電子資源:
http://www.loc.gov/catdir/enhancements/fy1102/2010050389-t.html
電子資源:
http://www.loc.gov/catdir/enhancements/fy1102/2010050389-d.html
電子資源:
http://www.loc.gov/catdir/enhancements/fy1106/2010050389-b.html
ISBN:
9780470976319 (cloth) :
Beyond the familiar : = long-term growth through customer focus and innovation /
Barwise, Patrick.
Beyond the familiar :
long-term growth through customer focus and innovation /by Patrick Barwise and Seán Meehan. - Hoboken, N.J. :Jossey-Bass/Wiley,2011. - x, 174 p. :ill. ;24 cm.
Includes bibliographical references and index.
"Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profitable, market-leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success: Offer a clear, relevant customer promise Build customer trust by reliably delivering that promise Continuously improve the promise, while still reliably delivering it Drive the market by innovating beyond the familiar Support all this with an open organization that promotes frank discussion based on clear facts and market feedback. Above all the book runs counter to the fashionable claim that the starting-point for business success should be to find a 'blue-sky', 'out-of-the-box' breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth."--
ISBN: 9780470976319 (cloth) :NT898
LCCN: 2010050389Subjects--Topical Terms:
568463
Customer services.
LC Class. No.: HF5415.5 / .B375 2011
Dewey Class. No.: 658.8/12
Beyond the familiar : = long-term growth through customer focus and innovation /
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