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Expanding customer service as a prof...

Reider, Rob, (1940-.)

Expanding customer service as a profit center : = striving for excellence and competitive advantage /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Expanding customer service as a profit center :/ Rob Reider.
其他題名:	striving for excellence and competitive advantage /
作者:	Reider, Rob,
出版者:	New York, N.Y. :Business Expert Press, : 2012.,
面頁冊數:	xiv, 153 p. :ill. ; : 23 cm.;
附註:	Includes index.
標題:	Customer services. -
ISBN:	9781606494608 (pbk.) :

Expanding customer service as a profit center : = striving for excellence and competitive advantage /
Reider, Rob,1940-.

Expanding customer service as a profit center :striving for excellence and competitive advantage /Rob Reider. - 1st ed. - New York, N.Y. :Business Expert Press,2012. - xiv, 153 p. :ill. ;23 cm. - Marketing strategy collection,2150-9662.. - Marketing strategy collection..

Includes index.

Preface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index.

ISBN: 9781606494608 (pbk.) :NT1294

Standard No.: 10.4128/9781606494615Subjects--Topical Terms:

568463
Customer services.

LC Class. No.: HF5415.5 / .R44 2012

Dewey Class. No.: 658.812

Expanding customer service as a profit center : = striving for excellence and competitive advantage /
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