語系:
繁體中文
English
說明(常見問題)
登入
回首頁
切換:
標籤
|
MARC模式
|
ISBD
Service failure : = the real reasons...
~
Toister, Jeff.
Service failure : = the real reasons employees struggle with customer service and what you can do about it /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Service failure :/ Jeff Toister.
其他題名:
the real reasons employees struggle with customer service and what you can do about it /
作者:
Toister, Jeff.
出版者:
New York :American Management Association, : 2013.,
面頁冊數:
v, 202 p. ;24 cm.;
附註:
Includes index.
標題:
Customer services. -
ISBN:
9780814431993 (pbk.) :
Service failure : = the real reasons employees struggle with customer service and what you can do about it /
Toister, Jeff.
Service failure :
the real reasons employees struggle with customer service and what you can do about it /Jeff Toister. - New York :American Management Association,2013. - v, 202 p. ;24 cm.
Includes index.
ISBN: 9780814431993 (pbk.) :NT528
LCCN: 2012021284Subjects--Topical Terms:
568463
Customer services.
LC Class. No.: HF5415.5 / .T65 2013
Dewey Class. No.: 658.8/12
Service failure : = the real reasons employees struggle with customer service and what you can do about it /
LDR
:00549cam a2200169 a 4500
001
762009
008
131203s2013 nyu 001 0 eng
010
$a
2012021284
020
$a
9780814431993 (pbk.) :
$c
NT528
020
$a
0814431992 (pbk.)
035
$a
17330789
040
$a
DLC
$c
DLC
$c
NFU
050
0 0
$a
HF5415.5
$b
.T65 2013
082
0 0
$a
658.8/12
$2
23
100
1
$a
Toister, Jeff.
$3
930007
245
1 0
$a
Service failure :
$b
the real reasons employees struggle with customer service and what you can do about it /
$c
Jeff Toister.
260
#
$a
New York :
$c
2013.
$b
American Management Association,
300
$a
v, 202 p. ;
$c
24 cm.
500
$a
Includes index.
650
# 0
$a
Customer services.
$3
568463
650
# 0
$a
Customer relations.
$3
560399
650
# 0
$a
Employees
$x
Training of.
$3
557342
筆 0 讀者評論
全部
圖書館3F 書庫
館藏
1 筆 • 頁數 1 •
1
條碼號
典藏地名稱
館藏流通類別
資料類型
索書號
使用類型
借閱狀態
預約狀態
備註欄
附件
E039713
圖書館3F 書庫
一般圖書(BOOK)
一般圖書
658.812 T646 2013
一般使用(Normal)
在架
0
預約
1 筆 • 頁數 1 •
1
評論
新增評論
分享你的心得
Export
取書館別
處理中
...
變更密碼[密碼必須為2種組合(英文和數字)及長度為10碼以上]
登入