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Service failure : = the real reasons...

Toister, Jeff.

Service failure : = the real reasons employees struggle with customer service and what you can do about it /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service failure :/ Jeff Toister.
Reminder of title:	the real reasons employees struggle with customer service and what you can do about it /
Author:	Toister, Jeff.
Published:	New York :American Management Association, : 2013.,
Description:	v, 202 p. ;24 cm.;
Notes:	Includes index.
Subject:	Customer services. -
ISBN:	9780814431993 (pbk.) :

Service failure : = the real reasons employees struggle with customer service and what you can do about it /
Toister, Jeff.

Service failure :the real reasons employees struggle with customer service and what you can do about it /Jeff Toister. - New York :American Management Association,2013. - v, 202 p. ;24 cm.

Includes index.

ISBN: 9780814431993 (pbk.) :NT528

LCCN: 2012021284Subjects--Topical Terms:

568463
Customer services.

LC Class. No.: HF5415.5 / .T65 2013

Dewey Class. No.: 658.8/12

Service failure : = the real reasons employees struggle with customer service and what you can do about it /
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008 131203s2013 nyu 001 0 eng
010 $a 2012021284
020 $a 9780814431993 (pbk.) : $c NT528
020 $a 0814431992 (pbk.)
035 $a 17330789
040 $a DLC $c DLC $c NFU
050 0 0 $a HF5415.5 $b .T65 2013
082 0 0 $a 658.8/12 $2 23
100 1 $a Toister, Jeff. $3 930007
245 1 0 $a Service failure : $b the real reasons employees struggle with customer service and what you can do about it / $c Jeff Toister.
260 # $a New York : $c 2013. $b American Management Association,
300 $a v, 202 p. ; $c 24 cm.
500 $a Includes index.
650 # 0 $a Customer services. $3 568463
650 # 0 $a Customer relations. $3 560399
650 # 0 $a Employees $x Training of. $3 557342