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Lean sigma methods and tools for ser...

Motwani, Jaideep.

Lean sigma methods and tools for service organizations : = the story of a cruise line transformation /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Lean sigma methods and tools for service organizations :/ Jaideep Motwani, Rob Ptacek, and Richard Fleming.
Reminder of title:	the story of a cruise line transformation /
Author:	Motwani, Jaideep.
other author:	Fleming, Richard.
Published:	New York :Business Expert Press, : 2012.,
Description:	125 p. :ill. ; : 23 cm.;
Subject:	Cruise lines - Quality control. -
ISBN:	9781606494073 (pbk.) :

Lean sigma methods and tools for service organizations : = the story of a cruise line transformation /
Motwani, Jaideep.

Lean sigma methods and tools for service organizations :the story of a cruise line transformation /Jaideep Motwani, Rob Ptacek, and Richard Fleming. - 1st ed. - New York :Business Expert Press,2012. - 125 p. :ill. ;23 cm. - Service systems and innovations in business and society collection..

Includes bibliographical references (p. [121]) and index.

ISBN: 9781606494073 (pbk.) :NT970

LCCN: 2012538511Subjects--Topical Terms:

930014
Cruise lines
--Quality control.

LC Class. No.: TS156.17.S59 / M68 2012

Dewey Class. No.: 658.562

Lean sigma methods and tools for service organizations : = the story of a cruise line transformation /
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020 $a 1606494074 (pbk.)
020 $a 9781606494080 (ebk.)
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050 0 0 $a TS156.17.S59 $b M68 2012
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245 1 0 $a Lean sigma methods and tools for service organizations : $b the story of a cruise line transformation / $c Jaideep Motwani, Rob Ptacek, and Richard Fleming.
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260 $a New York : $c 2012. $b Business Expert Press,
300 $a 125 p. : $b ill. ; $c 23 cm.
490 0 $a Service systems and innovations in business and society collection.
504 $a Includes bibliographical references (p. [121]) and index.
650 0 $a Cruise lines $x Quality control. $3 930014
650 0 $a Service industries $x Quality control. $3 600134
650 0 $a Lean manufacturing. $3 775215
650 0 $a Six sigma (Quality control standard). $3 721227
700 1 $a Fleming, Richard. $3 930013
700 1 $a Ptacek, Rob. $3 930012