國立虎尾科技大學 |

What have we learned? = ten years on /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	What have we learned?/ edited by Charmine E.J. Hartel, Neal W. Ashkanasy.
其他題名:	ten years on /
其他作者:	Hartel, Charmine E. J.,
出版者:	Bingley, U.K. :Emerald, : 2011.,
面頁冊數:	1 online resource (xiv, 362 p.) :ill. :
標題:	Organizational behavior - Psychological aspects. -
電子資源:	http://www.emeraldinsight.com/1746-9791/7
ISBN:	9781780522098 (electronic bk.)

What have we learned? = ten years on /
What have we learned?ten years on /[electronic resource] :edited by Charmine E.J. Hartel, Neal W. Ashkanasy. - Bingley, U.K. :Emerald,2011. - 1 online resource (xiv, 362 p.) :ill. - Research on emotion in organizations,v. 71746-9791 ;. - Research on emotion in organizations ;v. 1..

Overview : what have we learned? : ten years on / Charmine E.J. Hartel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Hartel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Hartel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker.

The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing.

Mode of access: World Wide Web.

ISBN: 9781780522098 (electronic bk.)Subjects--Topical Terms:

810636
Organizational behavior
--Psychological aspects.

LC Class. No.: HD58.7 / .W43 2011

Dewey Class. No.: 302.35

Universal Decimal Class. No.: 331.4

What have we learned? = ten years on /
LDR:03764nam a2200277Ia 4500 001 763835
003 UtOrBLW
005 20130718191547.0
006 m d
007 cr un|||||||||
008 131230s2011 enka o 000 0 eng d
020 $a 9781780522098 (electronic bk.)
020 $a 9781780522081
035 $a bslw07738994
040 $a UtOrBLW $c UtOrBLW
050 4 $a HD58.7 $b .W43 2011
080 $a 331.4
082 0 4 $a 302.35 $2 22
245 0 0 $a What have we learned? $h [electronic resource] : $b ten years on / $c edited by Charmine E.J. Hartel, Neal W. Ashkanasy.
260 $a Bingley, U.K. : $b Emerald, $c 2011.
300 $a 1 online resource (xiv, 362 p.) : $b ill.
490 1 $a Research on emotion in organizations, $x 1746-9791 ; $v v. 7
505 0 $a Overview : what have we learned? : ten years on / Charmine E.J. Hartel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Hartel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Hartel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker.
520 $a The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing.
538 $a Mode of access: World Wide Web.
650 0 $a Organizational behavior $x Psychological aspects. $3 810636
650 0 $a Emotions $x Social aspects. $3 556079
700 1 $a Hartel, Charmine E. J., $d 1959- $3 932675
700 1 $a Ashkanasy, Neal M., $d 1945- $3 809940
700 1 $a Zerbe, W. J. $3 809941
776 1 $z 9781780522081
830 0 $a Research on emotion in organizations ; $v v. 1. $3 809943
856 4 0 $u http://www.emeraldinsight.com/1746-9791/7