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Cases on managing e-services

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Cases on managing e-services/ [edited by] Ada Scupola.
other author:	Scupola, Ada.
Published:	Hershey, Pa. :IGI Global (701 E. Chocolate Ave., Hershey, PA, 17033, USA), : 2009.,
Description:	1 online resource (xxiii, 299 p.) :ill. :
Subject:	Electronic commerce. -
Online resource:	http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-064-6
ISBN:	9781605660653 (ebook)

Cases on managing e-services
Cases on managing e-services[electronic resource] /[edited by] Ada Scupola. - Hershey, Pa. :IGI Global (701 E. Chocolate Ave., Hershey, PA, 17033, USA),2009. - 1 online resource (xxiii, 299 p.) :ill.

Includes bibliographical references (p. 269-288) and index.

Section I. Issues and Challenges of E-Services: Chapter I. Services, E-Services, and Nonservices / Anders Henten -- Chapter II. Developing Measures and Standards for the European Electronic Signatures Market / Ioannis P. Chochliouros ... [et al.] -- Chapter III. Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region / Flavio Corradini, Alberto Polzonetti, Barbara Re -- Chapter IV. Self-Service Systems: Quality Dimensions and Users' Profiles / Calin Gurau -- Chapter V. Online Journalistic Services: Are Digital Newspapers Complementary to Traditional Press? / Carlos Flavian, Raquel Gurrea Sarasa.

Restricted to subscribers or individual electronic text purchasers.

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

Mode of access: World Wide Web.

ISBN: 9781605660653 (ebook)

LCCN: 2008010312Subjects--Topical Terms:

557942
Electronic commerce.

LC Class. No.: HF5548.32 / .C274 2009e

Dewey Class. No.: 658.8/72

Cases on managing e-services
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020 $a 9781605660653 (ebook)
020 $a 9781605660646 (hbk.)
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050 4 $a HF5548.32 $b .C274 2009e
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245 0 0 $a Cases on managing e-services $h [electronic resource] / $c [edited by] Ada Scupola.
260 $a Hershey, Pa. : $b IGI Global (701 E. Chocolate Ave., Hershey, PA, 17033, USA), $c 2009.
300 $a 1 online resource (xxiii, 299 p.) : $b ill.
504 $a Includes bibliographical references (p. 269-288) and index.
505 0 $a Section I. Issues and Challenges of E-Services: Chapter I. Services, E-Services, and Nonservices / Anders Henten -- Chapter II. Developing Measures and Standards for the European Electronic Signatures Market / Ioannis P. Chochliouros ... [et al.] -- Chapter III. Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region / Flavio Corradini, Alberto Polzonetti, Barbara Re -- Chapter IV. Self-Service Systems: Quality Dimensions and Users' Profiles / Calin Gurau -- Chapter V. Online Journalistic Services: Are Digital Newspapers Complementary to Traditional Press? / Carlos Flavian, Raquel Gurrea Sarasa.
505 0 $a Section II. Cases on Business-to-Consumer E-Services: Chapter VI. Profightstore.com: Developing an Online Store for the Niche Market / Mirjana Pejic-Bach, Miran Pejic-Bach -- Chapter VII. Emerging E-Services in Accounting: A Longitudinal Case Study / Benita M. Gullkvist -- Chapter VIII. eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective -- Aki Ahonen ... [et al.] -- Chapter IX. eBay: An E-Titan Success Story / Zhongxian Wang ... [et al.].
505 0 $a Section III. Cases on Business-to-Business E-Services: Chapter X. Limitations and Perspectives on Use of E-Services in Engineering Consulting / Hanne Westh Nicolajsen, Morten Falch -- Chapter XI. The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark / Esko Penttinen, Timo Saarinen, Pekka Sinervo -- Chapter XII. Evolution of Online Financial Trading Systems: E-Service Innovations in the Brokerage Sector / Alexander Yap, Wonhi Synn.
505 0 $a Section IV. Cases on E-Government: Chapter XIII. The Case of Roskilde University E-Services / Simon Heilesen -- Chapter XIV. E-Services in Danish Research Libraries: Issues and Challenges at Roskilde University Library / Ada Scupola -- Chapter XV. Introducing E-Procurement in a Local Healthcare Agency / Tommaso Federici -- Chapter XVI. Providing Telemental Health Services after Disasters: A Case Based on the Post-Tsunami Experience / Shashi Bhushan Gogia -- Chapter XVII. vGOV: Remote Video Access to Government Services / Robert F. Rubeck, Glenn A. Miller.
506 $a Restricted to subscribers or individual electronic text purchasers.
520 3 $a After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.
530 $a Also available in print.
538 $a Mode of access: World Wide Web.
650 0 $a Electronic commerce. $3 557942
650 0 $a Customer services $x Technological innovations. $3 573345
650 0 $a Service industries $x Technological innovations. $3 562962
700 1 $a Scupola, Ada. $3 805198
856 4 8 $3 Chapter PDFs via platform: $u http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-064-6