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Tourist customer service satisfactio...
~
Uysal, Muzaffer.
Tourist customer service satisfaction = an encounter approach /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Tourist customer service satisfaction/ Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
Reminder of title:
an encounter approach /
Author:
Noe, Francis P.,
other author:
Uysal, Muzaffer.
Published:
New York :Routledge, : 2010.,
Description:
1 online resource (ix, 193 p.) :ill. :
Subject:
Tourism - Management. -
Online resource:
Click here to view
ISBN:
9780203852361 (ebook)
Tourist customer service satisfaction = an encounter approach /
Noe, Francis P.,1939-
Tourist customer service satisfaction
an encounter approach /[electronic resource] :Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. - New York :Routledge,2010. - 1 online resource (ix, 193 p.) :ill.
Includes bibliographical references (p. [168]-185) and index.
1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?
Mode of access: World Wide Web.
ISBN: 9780203852361 (ebook)Subjects--Topical Terms:
562489
Tourism
--Management.Index Terms--Genre/Form:
554714
Electronic books.
LC Class. No.: G155.A1 / N58 2010
Dewey Class. No.: 910.688 / N763
Tourist customer service satisfaction = an encounter approach /
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1939-
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Tourist customer service satisfaction
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[electronic resource] :
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an encounter approach /
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Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
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Routledge,
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2010.
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1 online resource (ix, 193 p.) :
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ill.
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Includes bibliographical references (p. [168]-185) and index.
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1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?
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Mode of access: World Wide Web.
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Tourism
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Management.
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http://www.tandfebooks.com/isbn/9780203852361
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Click here to view
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