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Using information to develop a cultu...

Loshin, David, (1963-)

Using information to develop a culture of customer centricity = customer centricity, analytics, and information utilization /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Using information to develop a culture of customer centricity/ David Loshin, Abie Reifer.
Reminder of title:	customer centricity, analytics, and information utilization /
Author:	Loshin, David,
other author:	Reifer, Abie.
Published:	Amsterdam :Elsevier, : 2013.,
Description:	vii, 86 p. :ill. ; : 23 cm.;
Subject:	Customer relations. -
Online resource:	http://www.sciencedirect.com/science/book/9780124105430
ISBN:	9780124105430 (electronic bk.)

Using information to develop a culture of customer centricity = customer centricity, analytics, and information utilization /
Loshin, David,1963-

Using information to develop a culture of customer centricitycustomer centricity, analytics, and information utilization /[electronic resource] :David Loshin, Abie Reifer. - Amsterdam :Elsevier,2013. - vii, 86 p. :ill. ;23 cm.

ISBN: 9780124105430 (electronic bk.)

LCCN: 2012361355Subjects--Topical Terms:

560399
Customer relations.

LC Class. No.: HF5415.5 / .L67 2013

Dewey Class. No.: 658.812

Using information to develop a culture of customer centricity = customer centricity, analytics, and information utilization /
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020 $a 9780124105430
035 $a (OCoLC)ocn828670768
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245 1 0 $a Using information to develop a culture of customer centricity $h [electronic resource] : $b customer centricity, analytics, and information utilization / $c David Loshin, Abie Reifer.
260 $a Amsterdam : $b Elsevier, $c 2013.
300 $a vii, 86 p. : $b ill. ; $c 23 cm.
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650 0 $a Customer services. $3 568463
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