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Steps to improved firm performance with business process management = adding business value with business process management and its systems /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Steps to improved firm performance with business process management/ by Tahvo Hyotylainen.
Reminder of title:	adding business value with business process management and its systems /
Author:	Hyotylainen, Tahvo.
Published:	Wiesbaden :Springer Fachmedien Wiesbaden : : 2015.,
Description:	xvii, 220 p. :ill., digital ; : 24 cm.;
Contained By:	Springer eBooks
Subject:	Management. -
Online resource:	http://dx.doi.org/10.1007/978-3-658-07470-8
ISBN:	9783658074708 (electronic bk.)

Steps to improved firm performance with business process management = adding business value with business process management and its systems /
Hyotylainen, Tahvo.

Steps to improved firm performance with business process managementadding business value with business process management and its systems /[electronic resource] :by Tahvo Hyotylainen. - Wiesbaden :Springer Fachmedien Wiesbaden :2015. - xvii, 220 p. :ill., digital ;24 cm. - Advances in information systems and business engineering. - Advances in information systems and business engineering..

Introduction to Business Process Management Maturity Models -- Historical Paths to BPM -- Describing Theory of the Stable State Work System -- Comparison of the BPM and ERP Initiatives -- Introduction to the Customer-Centric Approach.

Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyotylainen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author's main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity an empirically supported yet less studied direction of BPM. Contents Introduction to Business Process Management Maturity Models Historical Paths to BPM Describing Theory of the Stable State Work System Comparison of the BPM and ERP Initiatives Introduction to the Customer-Centric Approach Target Groups Researchers and students in the fields of information science and management science Enterprise and process architects The Author Tahvo Hyotylainen has completed his Ph.D. thesis under the supervision of Prof. Pertti Jarvinen, University of Tampere. He works as a Senior Architect in the fields of business and software architectures and development. The Editors The series Advances in Information Systems and Business Engineering is edited by Ulrike Baumol, Jan vom Brocke and Reinhard Jung.

ISBN: 9783658074708 (electronic bk.)

Standard No.: 10.1007/978-3-658-07470-8doiSubjects--Topical Terms:

558618
Management.

LC Class. No.: HD31

Dewey Class. No.: 658

Steps to improved firm performance with business process management = adding business value with business process management and its systems /
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