國立虎尾科技大學 |

TA-Q-BIN = service excellence and innovation in urban logistics /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	TA-Q-BIN/ by Qizhang Liu, Mark Goh.
Reminder of title:	service excellence and innovation in urban logistics /
Author:	Liu, Qizhang.
other author:	Goh, Mark.
Published:	Singapore :Imprint: Springer, : 2015.,
Description:	x, 192 p. :ill., digital ; : 24 cm.;
Contained By:	Springer eBooks
Subject:	Services. -
Online resource:	http://dx.doi.org/10.1007/978-981-287-673-7
ISBN:	9789812876737

TA-Q-BIN = service excellence and innovation in urban logistics /
Liu, Qizhang.

TA-Q-BINservice excellence and innovation in urban logistics /[electronic resource] :by Qizhang Liu, Mark Goh. - Singapore :Imprint: Springer,2015. - x, 192 p. :ill., digital ;24 cm. - Management for professionals,2192-8096. - Management for professionals..

Preface -- Chapter 1: Introduction -- Chapter 2: Urban Logistics in Asia -- Chapter 3: TA-Q-BIN, The Last-Mile Delivery -- Chapter 4: An Innovation in Last-Mile Delivery -- Chapter 5: Power of Gemba -- Chapter 6: Express Delivery - Sustainable Advantage through Corporate Social Responsibility -- Chapter 7: Saishunkan - Rejuvenation by Living in Harmony with Nature (and Customers) -- Chapter 8: Delivering B2B with TA-Q-BIN -- Chapter 9: Standardization and Customization -- Chapter 10: Interview with Makoto Kigawa -- Appendices.

This book reveals the secrets of Yamato Transport's success in maintaining and extending its leadership in Japan's domestic parcel delivery market. It presents six cases that illustrate how Yamato's flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularly urban dwellers, and how TA-Q-BIN has become an integral part of Japanese daily life. Each of the six unique cases serves as an independent teaching case for undergraduate and graduate students, describing the particular service design, operations management, innovation, supplier management, and social responsibility within the context of an Asian last-mile logistics service provider. The book also includes insightful presentations of the challenges facing supply chain and logistics service providers in Asia, and their innovative responses to these challenges using real-world cases. Besides featuring interviews with Yamato's key stakeholders and their strategic clients, Japan-based and other Asia-Pacific Yamato operational centers make up the field method included in this book, while secondary data is drawn from trade and academic domains. Some of the cases are written in a didactic fashion, with suitable stopping points for students to pause and deliberate over the managerial issues confronting the decisions that Yamato makes during the course of its business and operational strategies. The results are particularly useful to readers interested in how operations and logistics decision-making are practiced in a homogeneous Asian context and in an urban environment. This book is essential reading for undergraduate and MBA students, as well as practitioners in industry.

ISBN: 9789812876737

Standard No.: 10.1007/978-981-287-673-7doiSubjects--Topical Terms:

1020857
Services.

LC Class. No.: HD38.5

Dewey Class. No.: 658.50095

TA-Q-BIN = service excellence and innovation in urban logistics /
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520 $a This book reveals the secrets of Yamato Transport's success in maintaining and extending its leadership in Japan's domestic parcel delivery market. It presents six cases that illustrate how Yamato's flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularly urban dwellers, and how TA-Q-BIN has become an integral part of Japanese daily life. Each of the six unique cases serves as an independent teaching case for undergraduate and graduate students, describing the particular service design, operations management, innovation, supplier management, and social responsibility within the context of an Asian last-mile logistics service provider. The book also includes insightful presentations of the challenges facing supply chain and logistics service providers in Asia, and their innovative responses to these challenges using real-world cases. Besides featuring interviews with Yamato's key stakeholders and their strategic clients, Japan-based and other Asia-Pacific Yamato operational centers make up the field method included in this book, while secondary data is drawn from trade and academic domains. Some of the cases are written in a didactic fashion, with suitable stopping points for students to pause and deliberate over the managerial issues confronting the decisions that Yamato makes during the course of its business and operational strategies. The results are particularly useful to readers interested in how operations and logistics decision-making are practiced in a homogeneous Asian context and in an urban environment. This book is essential reading for undergraduate and MBA students, as well as practitioners in industry.
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