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Fundamentals of service systems

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Fundamentals of service systems/ edited by Jorge Cardoso ... [et al.].
其他作者:	Cardoso, Jorge.
出版者:	Cham :Springer International Publishing : : 2015.,
面頁冊數:	xix, 362 p. :ill. (some col.), digital ; : 24 cm.;
Contained By:	Springer eBooks
標題:	Service industries. -
電子資源:	http://dx.doi.org/10.1007/978-3-319-23195-2
ISBN:	9783319231952

Fundamentals of service systems
Fundamentals of service systems[electronic resource] /edited by Jorge Cardoso ... [et al.]. - Cham :Springer International Publishing :2015. - xix, 362 p. :ill. (some col.), digital ;24 cm. - Service science,1865-4924. - Service science..

Foundations -- Electronic Services -- Service Innovation -- Service Design -- Service Semantics -- Service Analytics -- Service Optimization -- Service Co-Creation -- Service Markets -- Service Research.

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

ISBN: 9783319231952

Standard No.: 10.1007/978-3-319-23195-2doiSubjects--Topical Terms:

560401
Service industries.

LC Class. No.: HD9980.5

Dewey Class. No.: 338.47

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