國立虎尾科技大學 |

Customer value generation in banking = the Zurich model of customer-centricity /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer value generation in banking/ by Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau.
Reminder of title:	the Zurich model of customer-centricity /
Author:	Auge-Dickhut, Stefanie.
other author:	Koye, Bernhard.
Published:	Cham :Springer International Publishing : : 2016.,
Description:	xxii, 195 p. :ill., digital ; : 24 cm.;
Contained By:	Springer eBooks
Subject:	Bank management. -
Online resource:	http://dx.doi.org/10.1007/978-3-319-19938-2
ISBN:	9783319199382

Customer value generation in banking = the Zurich model of customer-centricity /
Auge-Dickhut, Stefanie.

Customer value generation in bankingthe Zurich model of customer-centricity /[electronic resource] :by Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau. - Cham :Springer International Publishing :2016. - xxii, 195 p. :ill., digital ;24 cm. - Management for professionals,2192-8096. - Management for professionals..

New Rules: The Drivers of Future-Viable Banking -- From Classic Business Models to a Customer-Centred Banking Architecture -- Change: The Path to a Future-Viable Bank Architecture (With a Significant Contribution by Charlotte Gotz) -- Guidelines for Future-Viable Business Models.

The banking sector is undergoing a process of fundamental transformation - mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century's banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the 'Zurich model for a customer-centric banking architecture' enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.

ISBN: 9783319199382

Standard No.: 10.1007/978-3-319-19938-2doiSubjects--Topical Terms:

571868
Bank management.

LC Class. No.: HG1615

Dewey Class. No.: 332.1068

Customer value generation in banking = the Zurich model of customer-centricity /
LDR:02301nam a2200361 a 4500 001 860138
003 DE-He213
005 20160711155836.0
006 m d
007 cr nn 008maaau
008 170720s2016 gw s 0 eng d
020 $a 9783319199382 $q (electronic bk.)
020 $a 9783319199375 $q (paper)
024 7 $a 10.1007/978-3-319-19938-2 $2 doi
035 $a 978-3-319-19938-2
040 $a GP $c GP
041 1 $a eng $h ger
050 4 $a HG1615
072 7 $a KFF $2 bicssc
072 7 $a KFFK $2 bicssc
072 7 $a BUS027000 $2 bisacsh
072 7 $a BUS004000 $2 bisacsh
082 0 4 $a 332.1068 $2 23
090 $a HG1615 $b .A919 2016
100 1 $a Auge-Dickhut, Stefanie. $3 1101589
240 1 0 $a Client value generation. $l English
245 1 0 $a Customer value generation in banking $h [electronic resource] : $b the Zurich model of customer-centricity / $c by Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau.
260 $a Cham : $c 2016. $b Springer International Publishing : $b Imprint: Springer,
300 $a xxii, 195 p. : $b ill., digital ; $c 24 cm.
490 1 $a Management for professionals, $x 2192-8096
505 0 $a New Rules: The Drivers of Future-Viable Banking -- From Classic Business Models to a Customer-Centred Banking Architecture -- Change: The Path to a Future-Viable Bank Architecture (With a Significant Contribution by Charlotte Gotz) -- Guidelines for Future-Viable Business Models.
520 $a The banking sector is undergoing a process of fundamental transformation - mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century's banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the 'Zurich model for a customer-centric banking architecture' enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.
650 0 $a Bank management. $3 571868
650 0 $a Customer relations $x Management. $3 562873
650 1 4 $a Economics/Management Science. $3 669170
650 2 4 $a Finance/Investment/Banking. $3 785040
650 2 4 $a Corporate Governance. $2 swd $3 836019
650 2 4 $a Organization/Planning. $3 669269
700 1 $a Koye, Bernhard. $3 1101590
700 1 $a Liebetrau, Axel. $3 1101591
710 2 $a SpringerLink (Online service) $3 593884
773 0 $t Springer eBooks
830 0 $a Management for professionals. $3 881670
856 4 0 $u http://dx.doi.org/10.1007/978-3-319-19938-2
950 $a Business and Economics (Springer-11643)