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Cruise business development = safety, product design and human capital /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Cruise business development/ edited by Alexis Papathanassis.
Reminder of title:	safety, product design and human capital /
other author:	Papathanassis, Alexis.
Published:	Cham :Springer International Publishing : : 2016.,
Description:	xii, 278 p. :ill., digital ; : 24 cm.;
Contained By:	Springer eBooks
Subject:	Ocean travel - Management. -
Online resource:	http://dx.doi.org/10.1007/978-3-319-27353-2
ISBN:	9783319273532

Cruise business development = safety, product design and human capital /
Cruise business developmentsafety, product design and human capital /[electronic resource] :edited by Alexis Papathanassis. - Cham :Springer International Publishing :2016. - xii, 278 p. :ill., digital ;24 cm.

Part I: Cruise Safety -- Part II: Cruise Design - Business Models, Destinations and Products -- Part III: Human Capital - Training, Education and Research.

This book addresses innovation management and product development in the cruise tourism industry. It explains how experience management has evolved from a strictly company-level, product- or service-focused tactical task to an industry-wide strategic challenge, and analyses the role of intangible reputational aspects of cruise experiences, as well as peripheral components and stakeholders, as increasingly important factors for customer acquisition and retention. Safety and risk issues are a central theme, as well as the cruise sector's environmental and socio-economic impacts. Lastly, the book considers the increasing size of cruise vessels and the accompanying standardisation of facilities and itineraries, in conjunction with the hybridisation of cruise passengers in connection with expanding the competitive boundaries and intensity of competition in the cruise sector. The book approaches these issues as more than a mere public relations campaign, recognising the fact that they have since become the very essence of strategic cruise business development.

ISBN: 9783319273532

Standard No.: 10.1007/978-3-319-27353-2doiSubjects--Topical Terms:

633356
Ocean travel
--Management.

LC Class. No.: G550

Dewey Class. No.: 387.542068

Cruise business development = safety, product design and human capital /
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505 0 $a Part I: Cruise Safety -- Part II: Cruise Design - Business Models, Destinations and Products -- Part III: Human Capital - Training, Education and Research.
520 $a This book addresses innovation management and product development in the cruise tourism industry. It explains how experience management has evolved from a strictly company-level, product- or service-focused tactical task to an industry-wide strategic challenge, and analyses the role of intangible reputational aspects of cruise experiences, as well as peripheral components and stakeholders, as increasingly important factors for customer acquisition and retention. Safety and risk issues are a central theme, as well as the cruise sector's environmental and socio-economic impacts. Lastly, the book considers the increasing size of cruise vessels and the accompanying standardisation of facilities and itineraries, in conjunction with the hybridisation of cruise passengers in connection with expanding the competitive boundaries and intensity of competition in the cruise sector. The book approaches these issues as more than a mere public relations campaign, recognising the fact that they have since become the very essence of strategic cruise business development.
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