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Yes! on demand = how to create winni...

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Middleton, Kathy L.

Yes! on demand = how to create winning, customized library service /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Yes! on demand/ Kathy L. Middleton.
Reminder of title:	how to create winning, customized library service /
Author:	Middleton, Kathy L.
Published:	Santa Barbara, Calif. :Libraries Unlimited, an imprint of ABC-CLIO, LLC, : 2017.,
Description:	1 online resource (xvii, 123 p.)
Subject:	Libraries - Customer services. -
Online resource:	http://ebooks.abc-clio.com/?isbn=9781440848544
ISBN:	9781440848544 (e-book)

Yes! on demand = how to create winning, customized library service /
Middleton, Kathy L.

Yes! on demandhow to create winning, customized library service /[electronic resource] :Kathy L. Middleton. - Santa Barbara, Calif. :Libraries Unlimited, an imprint of ABC-CLIO, LLC,2017. - 1 online resource (xvii, 123 p.)

Includes bibliographical references and index.

Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.

ISBN: 9781440848544 (e-book)Subjects--Topical Terms:

1029141
Libraries
--Customer services.

LC Class. No.: Z711 / .M53 2017

Dewey Class. No.: 025.5

Yes! on demand = how to create winning, customized library service /
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007 cr bn |||m|||a
008 180214s2017 cau ob 001 0 eng
010 $z 2016027467
020 $a 9781440848544 (e-book)
020 $a 9781440848537 (alk. paper)
035 $a 0000000004
040 $a DLC $b eng $c DLC $d UtOrBLW
042 $a pcc
043 $a n-us---
050 0 4 $a Z711 $b .M53 2017
082 0 4 $a 025.5 $2 23
100 1 $a Middleton, Kathy L. $3 1132547
245 1 0 $a Yes! on demand $h [electronic resource] : $b how to create winning, customized library service / $c Kathy L. Middleton.
260 $a Santa Barbara, Calif. : $b Libraries Unlimited, an imprint of ABC-CLIO, LLC, $c 2017.
300 $a 1 online resource (xvii, 123 p.)
504 $a Includes bibliographical references and index.
505 0 $a Heroes on the front line -- Shift in thinking required -- Yes! on demand -- Business yes! models -- Eliminate no -- Personalize service -- Break and fix rules.
650 0 $a Libraries $x Customer services. $3 1029141
650 0 $a Public services (Libraries) $3 814185
650 0 $a Library employees $x In-service training. $3 1029142
650 0 $a Public libraries $z United States $x Administration. $3 1132548
650 0 $a Customer services $z United States $v Case studies. $3 1132549
856 4 0 $u http://ebooks.abc-clio.com/?isbn=9781440848544

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