國立虎尾科技大學 |

Language: English

Back

Delivering effective social customer...

Hill-Wilson, Martin, (1954-)

Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Delivering effective social customer service/ Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
Reminder of title:	how to redefine the way you manage customer experience and your corporate reputation /
Author:	Blunt, Carolyn,
other author:	Hill-Wilson, Martin,
Published:	Chichester, England :John Wiley & Sons, : c2013.,
Description:	1 online resource (252 p.) :ill. :
Notes:	Includes index.
Subject:	Consumer satisfaction. -
Online resource:	http://onlinelibrary.wiley.com/book/10.1002/9781118662663
ISBN:	9781118662663 (electronic bk.)

Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation /
Blunt, Carolyn,1976-

Delivering effective social customer servicehow to redefine the way you manage customer experience and your corporate reputation /[electronic resource] :Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. - 1st ed. - Chichester, England :John Wiley & Sons,c2013. - 1 online resource (252 p.) :ill.

Includes index.

ISBN: 9781118662663 (electronic bk.)

Publisher. No.: EB00064055Recorded BooksSubjects--Topical Terms:

562610
Consumer satisfaction.

LC Class. No.: HF5415.335 / .B586 2013eb

Dewey Class. No.: 658.812

Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation /
LDR:01398cam a2200325Ma 4500 001 898222
005 20151116144551.0
006 m o d
007 cr cnu---unuuu
008 181211s2013 enka o 001 0 eng d
020 $a 9781118662663 (electronic bk.)
020 $a 1118662660 (electronic bk.)
020 $a 9781118770566 (electronic bk.)
020 $a 1118770560 (electronic bk.)
020 $a 9781118662656 (electronic bk.)
020 $a 1118662652 (electronic bk.)
020 $z 9781118662670
020 $z 1118662679
028 0 1 $a EB00064055 $b Recorded Books
035 $a 002352833
040 $a E7B $b eng $c E7B $d OCLCO $d N $d B24X7 $d OCLCF $d TAMCT $d OCLCO $d UMI $d COO $d DEBBG $d IAC $d YDXCP $d TJC $d EBLCP $d IDEBK $d TEFOD $d DEBSZ $d K6U $d RECBK $d AU@ $d TEFOD $d DG1
041 0 $a eng
050 1 4 $a HF5415.335 $b .B586 2013eb
082 0 4 $a 658.812 $2 23
100 1 $a Blunt, Carolyn, $d 1976- $3 1162084
245 1 0 $a Delivering effective social customer service $h [electronic resource] : $b how to redefine the way you manage customer experience and your corporate reputation / $c Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
250 $a 1st ed.
260 $a Chichester, England : $b John Wiley & Sons, $c c2013.
300 $a 1 online resource (252 p.) : $b ill.
500 $a Includes index.
588 $a Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013)
650 0 $a Consumer satisfaction. $3 562610
650 0 $a Customer relations $x Management. $3 562873
650 0 $a Customer services. $3 568463
700 1 $a Hill-Wilson, Martin, $d 1954- $3 1162085
856 4 0 $u http://onlinelibrary.wiley.com/book/10.1002/9781118662663

based on 0 review(s)

Multimedia

Reviews

Add a review and share your thoughts with other readers

Export

pickup library