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Service-Ability = create a customer ...

Robson, Kevin.

Service-Ability = create a customer centric culture and achieve competitive advantage /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service-Ability/ Kevin Robson.
Reminder of title:	create a customer centric culture and achieve competitive advantage /
Author:	Robson, Kevin.
Published:	Chichester, West Sussex :John Wiley and Sons, : 2013.,
Description:	1 online resource (279 p.)
Notes:	Includes index.
Subject:	Customer relations. -
Online resource:	http://onlinelibrary.wiley.com/book/10.1002/9781119208358
ISBN:	9781119208358 (electronic bk.)

Service-Ability = create a customer centric culture and achieve competitive advantage /
Robson, Kevin.

Service-Abilitycreate a customer centric culture and achieve competitive advantage /[electronic resource] :Kevin Robson. - 1st ed. - Chichester, West Sussex :John Wiley and Sons,2013. - 1 online resource (279 p.)

Includes index.

ISBN: 9781119208358 (electronic bk.)Subjects--Topical Terms:

560399
Customer relations.

LC Class. No.: HF5415.5 / .R384 2013

Dewey Class. No.: 658.812

Service-Ability = create a customer centric culture and achieve competitive advantage /
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245 1 0 $a Service-Ability $h [electronic resource] : $b create a customer centric culture and achieve competitive advantage / $c Kevin Robson.
250 $a 1st ed.
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300 $a 1 online resource (279 p.)
500 $a Includes index.
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650 0 $a Customer relations. $3 560399
650 0 $a Consumer satisfaction. $3 562610
650 0 $a Customer services. $3 568463
856 4 0 $u http://onlinelibrary.wiley.com/book/10.1002/9781119208358

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