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Service-Ability = create a customer ...

Robson, Kevin.

Service-Ability = create a customer centric culture and achieve competitive advantage /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Service-Ability/ Kevin Robson.
其他題名:	create a customer centric culture and achieve competitive advantage /
作者:	Robson, Kevin.
出版者:	Chichester, West Sussex :John Wiley and Sons, : 2013.,
面頁冊數:	1 online resource (279 p.)
附註:	Includes index.
標題:	Customer relations. -
電子資源:	http://onlinelibrary.wiley.com/book/10.1002/9781119208358
ISBN:	9781119208358 (electronic bk.)

Service-Ability = create a customer centric culture and achieve competitive advantage /
Robson, Kevin.

Service-Abilitycreate a customer centric culture and achieve competitive advantage /[electronic resource] :Kevin Robson. - 1st ed. - Chichester, West Sussex :John Wiley and Sons,2013. - 1 online resource (279 p.)

Includes index.

ISBN: 9781119208358 (electronic bk.)Subjects--Topical Terms:

560399
Customer relations.

LC Class. No.: HF5415.5 / .R384 2013

Dewey Class. No.: 658.812

Service-Ability = create a customer centric culture and achieve competitive advantage /
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