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Serviceology for services = 5th Inte...

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Serviceology for services = 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Serviceology for services/ edited by Yoshinori Hara, Dimitris Karagiannis.
其他題名:	5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
其他題名:	ICServ 2017
其他作者:	Hara, Yoshinori.
團體作者:	Workshop on the Preservation of Stability under Discretization
出版者:	Cham :Springer International Publishing : : 2017.,
面頁冊數:	xv, 237 p. :ill., digital ; : 24 cm.;
Contained By:	Springer eBooks
標題:	Service industries - Case studies. -
電子資源:	http://dx.doi.org/10.1007/978-3-319-61240-9
ISBN:	9783319612409

Serviceology for services = 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
Serviceology for services5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /[electronic resource] :ICServ 2017edited by Yoshinori Hara, Dimitris Karagiannis. - Cham :Springer International Publishing :2017. - xv, 237 p. :ill., digital ;24 cm. - Lecture notes in computer science,103710302-9743 ;. - Lecture notes in computer science ;6140..

Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

ISBN: 9783319612409

Standard No.: 10.1007/978-3-319-61240-9doiSubjects--Topical Terms:

578237
Service industries
--Case studies.

LC Class. No.: HD9980.5

Dewey Class. No.: 338.47

Serviceology for services = 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
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