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Corporate Apology and Cultural Difference : = A Comparison of the United States and South Korea in Cyber-Security Breach Crisis.

紀錄類型:	書目-語言資料,手稿 : Monograph/item
正題名/作者:	Corporate Apology and Cultural Difference :/
其他題名:	A Comparison of the United States and South Korea in Cyber-Security Breach Crisis.
作者:	Kim, Nahyun.
面頁冊數:	1 online resource (65 pages)
附註:	Source: Masters Abstracts International, Volume: 56-05.
Contained By:	Masters Abstracts International56-05(E).
標題:	Communication. -
電子資源:	click for full text (PQDT)
ISBN:	9781369880168

Corporate Apology and Cultural Difference : = A Comparison of the United States and South Korea in Cyber-Security Breach Crisis.
Kim, Nahyun.

Corporate Apology and Cultural Difference :A Comparison of the United States and South Korea in Cyber-Security Breach Crisis. - 1 online resource (65 pages)

Source: Masters Abstracts International, Volume: 56-05.

Thesis (M.S.)

Includes bibliographical references

The purpose of this study is to examine characteristics of apology (responsibility admittance, sympathetic expression, compensation, reassurance) and other features of crisis response such as use of excuses, function of apology, and organizational representation appearing in official statements when cyber-security breaches threaten an organizational reputation. Ultimately, 108 official statements issued by organizations in the United States and South Korea were analyzed through a quantitative content analysis. The results showed that (1) the most common type of data breach is identity theft, and almost all types of industry are exposed to the risk of data breach incidents; (2) internal security vulnerabilities including "malicious insider" and "accidental loss" are the second most frequent cause of cyber-security breaches; and (3) culture plays a significant role in the characteristics of apology (responsibility, sympathy, compensation, reassurance), use of excuse, function of apology, and organizational representation in official statements.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9781369880168Subjects--Topical Terms:

556422
Communication.
Index Terms--Genre/Form:

554714
Electronic books.

Corporate Apology and Cultural Difference : = A Comparison of the United States and South Korea in Cyber-Security Breach Crisis.
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245 1 0 $a Corporate Apology and Cultural Difference : $b A Comparison of the United States and South Korea in Cyber-Security Breach Crisis.
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500 $a Source: Masters Abstracts International, Volume: 56-05.
500 $a Adviser: Suman Lee.
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504 $a Includes bibliographical references
520 $a The purpose of this study is to examine characteristics of apology (responsibility admittance, sympathetic expression, compensation, reassurance) and other features of crisis response such as use of excuses, function of apology, and organizational representation appearing in official statements when cyber-security breaches threaten an organizational reputation. Ultimately, 108 official statements issued by organizations in the United States and South Korea were analyzed through a quantitative content analysis. The results showed that (1) the most common type of data breach is identity theft, and almost all types of industry are exposed to the risk of data breach incidents; (2) internal security vulnerabilities including "malicious insider" and "accidental loss" are the second most frequent cause of cyber-security breaches; and (3) culture plays a significant role in the characteristics of apology (responsibility, sympathy, compensation, reassurance), use of excuse, function of apology, and organizational representation in official statements.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
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655 7 $a Electronic books. $2 local $3 554714
690 $a 0459
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