國立虎尾科技大學 |

The impact of process capability on service reliability for critical infrastructure providers.

紀錄類型:	書目-語言資料,手稿 : Monograph/item
正題名/作者:	The impact of process capability on service reliability for critical infrastructure providers./
作者:	Houston, Clemith J., Jr.
面頁冊數:	1 online resource (232 pages)
附註:	Source: Dissertation Abstracts International, Volume: 75-02(E), Section: B.
Contained By:	Dissertation Abstracts International75-02B(E).
標題:	Information technology. -
電子資源:	click for full text (PQDT)
ISBN:	9781303500220

The impact of process capability on service reliability for critical infrastructure providers.
Houston, Clemith J., Jr.

The impact of process capability on service reliability for critical infrastructure providers. - 1 online resource (232 pages)

Source: Dissertation Abstracts International, Volume: 75-02(E), Section: B.

Thesis (Ph.D.)

Includes bibliographical references

This study investigated the relationship between organizational processes that have been identified as promoting resiliency and their impact on service reliability within the scope of critical infrastructure providers. The importance of critical infrastructure to the nation is evident from the body of research and is supported by instances where critical infrastructure has been negatively impacted and this has created significant implications for those that rely upon it. The CERT-RMM framework is one of a number of models that has been created to assist organizations with improving their ability to respond to threats to critical infrastructure. This study utilized a subset of the CERT-RMM framework processes and representatives from the electric utility industry to determine the level of adoption of these processes in their organizations and obtain metrics regarding their level of process capability and looked at their relationship to historical levels of service reliability. The results of a process capability questionnaire were used to establish the relationship between process capability and service reliability, including moderating factors and their impact to service reliability. The questionnaire evaluated eleven process areas, including risk management to determine levels of process capability. The findings of the study established support for the overall model, in addition to relationships between service reliability and two levels of process capability as defined by the CERT-RMM model. The moderating impact of weather events upon service reliability was also established. The study supported the usefulness of process capability and other emerging maturity models in measuring how well organizations are establishing and preparing their operations to withstand impacts to service reliability and that trends of improved service reliability in the United States can be attributed to these models.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9781303500220Subjects--Topical Terms:

559429
Information technology.
Index Terms--Genre/Form:

554714
Electronic books.

The impact of process capability on service reliability for critical infrastructure providers.
LDR:03242ntm a2200361Ki 4500 001 912045
005 20180605073453.5
006 m o u
007 cr mn||||a|a||
008 190606s2013 xx obm 000 0 eng d
020 $a 9781303500220
035 $a (MiAaPQ)AAI3600087
035 $a (MiAaPQ)capella:14997
035 $a AAI3600087
040 $a MiAaPQ $b eng $c MiAaPQ
099 $a TUL $f hyy $c available through World Wide Web
100 1 $a Houston, Clemith J., Jr. $3 1184224
245 1 4 $a The impact of process capability on service reliability for critical infrastructure providers.
264 0 $c 2013
300 $a 1 online resource (232 pages)
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
500 $a Source: Dissertation Abstracts International, Volume: 75-02(E), Section: B.
500 $a Adviser: Apiwan Born.
502 $a Thesis (Ph.D.) $c Capella University $d 2013.
504 $a Includes bibliographical references
520 $a This study investigated the relationship between organizational processes that have been identified as promoting resiliency and their impact on service reliability within the scope of critical infrastructure providers. The importance of critical infrastructure to the nation is evident from the body of research and is supported by instances where critical infrastructure has been negatively impacted and this has created significant implications for those that rely upon it. The CERT-RMM framework is one of a number of models that has been created to assist organizations with improving their ability to respond to threats to critical infrastructure. This study utilized a subset of the CERT-RMM framework processes and representatives from the electric utility industry to determine the level of adoption of these processes in their organizations and obtain metrics regarding their level of process capability and looked at their relationship to historical levels of service reliability. The results of a process capability questionnaire were used to establish the relationship between process capability and service reliability, including moderating factors and their impact to service reliability. The questionnaire evaluated eleven process areas, including risk management to determine levels of process capability. The findings of the study established support for the overall model, in addition to relationships between service reliability and two levels of process capability as defined by the CERT-RMM model. The moderating impact of weather events upon service reliability was also established. The study supported the usefulness of process capability and other emerging maturity models in measuring how well organizations are establishing and preparing their operations to withstand impacts to service reliability and that trends of improved service reliability in the United States can be attributed to these models.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
650 4 $a Information technology. $3 559429
650 4 $a Business administration. $3 1148568
650 4 $a Management. $3 558618
655 7 $a Electronic books. $2 local $3 554714
690 $a 0489
690 $a 0310
690 $a 0454
710 2 $a ProQuest Information and Learning Co. $3 1178819
710 2 $a Capella University. $b School of Business and Technology. $3 1148483
773 0 $t Dissertation Abstracts International $g 75-02B(E).
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3600087 $z click for full text (PQDT)