國立虎尾科技大學 |

Analyzing Factors Affecting Patient Satisfaction Using the Kano Model.

紀錄類型:	書目-語言資料,手稿 : Monograph/item
正題名/作者:	Analyzing Factors Affecting Patient Satisfaction Using the Kano Model./
作者:	Materla, Tejaswi.
面頁冊數:	1 online resource (127 pages)
附註:	Source: Dissertation Abstracts International, Volume: 79-11(E), Section: B.
Contained By:	Dissertation Abstracts International79-11B(E).
標題:	Industrial engineering. -
電子資源:	click for full text (PQDT)
ISBN:	9780438114081

Analyzing Factors Affecting Patient Satisfaction Using the Kano Model.
Materla, Tejaswi.

Analyzing Factors Affecting Patient Satisfaction Using the Kano Model. - 1 online resource (127 pages)

Source: Dissertation Abstracts International, Volume: 79-11(E), Section: B.

Thesis (Ph.D.)--Missouri University of Science and Technology, 2018.

Includes bibliographical references

Customer needs associated with the healthcare sector are constantly evolving with the technological advancements, rising costs, and shifts in patient demographics. Challenges associated with understanding patient needs impact the quality of care and life, safety, and satisfaction. The objective of this research was to develop a methodology to collect and analyze the needs associated with healthcare units that differ based on the type of care and services and patient perceptions over time. The proposed methodology provides insights into the voice of the customer through visualization of the relationship between the performance of quality attributes and customer satisfaction. Cronbach's alpha is employed in the proposed methodology to ensure internal consistency of the instrument used to gather the voice of the customer. In addition, the chi-square test for goodness of fit is included in the proposed methodology to test the distribution. The Fisher's exact test value (p) from the Chi-square test of independence is used to evaluate patients' responses and effect sizes were analyzed using Cramer's V to determine the magnitude of effect between the variables. These steps enabled patient responses to be compared by demographics. The proposed methodology was validated through a study of the factors affecting patient satisfaction related to health services. The analysis suggests that the patient responses can be evaluated using the demographic factors. The study suggests that the proposed methodology is beneficial in understanding the growing patient complexity, and maintaining ongoing efforts into understanding patient needs by tracking them over time and with shifts in the demographic environments.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9780438114081Subjects--Topical Terms:

679492
Industrial engineering.
Index Terms--Genre/Form:

554714
Electronic books.

Analyzing Factors Affecting Patient Satisfaction Using the Kano Model.
LDR:03002ntm a2200349Ki 4500 001 919014
005 20181106103645.5
006 m o u
007 cr mn||||a|a||
008 190606s2018 xx obm 000 0 eng d
020 $a 9780438114081
035 $a (MiAaPQ)AAI10792216
035 $a (MiAaPQ)missouriscitech:11199
035 $a AAI10792216
040 $a MiAaPQ $b eng $c MiAaPQ $d NTU
100 1 $a Materla, Tejaswi. $3 1193486
245 1 0 $a Analyzing Factors Affecting Patient Satisfaction Using the Kano Model.
264 0 $c 2018
300 $a 1 online resource (127 pages)
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
500 $a Source: Dissertation Abstracts International, Volume: 79-11(E), Section: B.
500 $a Adviser: Elizabeth A. Cudney.
502 $a Thesis (Ph.D.)--Missouri University of Science and Technology, 2018.
504 $a Includes bibliographical references
520 $a Customer needs associated with the healthcare sector are constantly evolving with the technological advancements, rising costs, and shifts in patient demographics. Challenges associated with understanding patient needs impact the quality of care and life, safety, and satisfaction. The objective of this research was to develop a methodology to collect and analyze the needs associated with healthcare units that differ based on the type of care and services and patient perceptions over time. The proposed methodology provides insights into the voice of the customer through visualization of the relationship between the performance of quality attributes and customer satisfaction. Cronbach's alpha is employed in the proposed methodology to ensure internal consistency of the instrument used to gather the voice of the customer. In addition, the chi-square test for goodness of fit is included in the proposed methodology to test the distribution. The Fisher's exact test value (p) from the Chi-square test of independence is used to evaluate patients' responses and effect sizes were analyzed using Cramer's V to determine the magnitude of effect between the variables. These steps enabled patient responses to be compared by demographics. The proposed methodology was validated through a study of the factors affecting patient satisfaction related to health services. The analysis suggests that the patient responses can be evaluated using the demographic factors. The study suggests that the proposed methodology is beneficial in understanding the growing patient complexity, and maintaining ongoing efforts into understanding patient needs by tracking them over time and with shifts in the demographic environments.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
650 4 $a Industrial engineering. $3 679492
650 4 $a Health care management. $3 1148454
650 4 $a Engineering. $3 561152
655 7 $a Electronic books. $2 local $3 554714
690 $a 0546
690 $a 0769
690 $a 0537
710 2 $a ProQuest Information and Learning Co. $3 1178819
710 2 $a Missouri University of Science and Technology. $b Engineering Management. $3 1185961
773 0 $t Dissertation Abstracts International $g 79-11B(E).
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10792216 $z click for full text (PQDT)