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Fleet services : = managing to redefine success /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Fleet services :/ by Tim C. King.
其他題名:	managing to redefine success /
作者:	King, Tim C.,
面頁冊數:	1 online resource (xix, 215 pages) :illustrations (some color) :
附註:	Includes index.
標題:	Motor vehicle fleets. -
電子資源:	http://digitallibrary.sae.org/content/r-447
ISBN:	9780768082203

Fleet services : = managing to redefine success /
King, Tim C.,

Fleet services :managing to redefine success /by Tim C. King. - 1 online resource (xix, 215 pages) :illustrations (some color) - Society of Automotive Engineers. Electronic publications.. - Society of Automotive Engineers..

Includes index.

A note to experienced fleet professionals -- Acknowledgements -- Prologue -- Glossary -- Part I. Introduction -- Part II. It's all about the customer -- Part III. Business plan direction -- Part IV. Best practices -- Part V. Supporting business tools -- Part VI. Integrated directions -- Part VII. Leadership -- Appendix A. Individual performance report card -- Appendix B. Leasing versus purchasing -- Index -- About the author.

Restricted to subscribers or individual electronic text purchasers.

Striking new ground, this is a definitive book for fleet leaders seeking to reach their full potential. It reveals critical insights, and dispels common misconceptions that typically limit customer service success. Introducing new directions and requirements, it enables low costs and exceptional service quality, being both the "best" and your customers' "first-choice" service provider, and achieving win-win results beyond all expectations. This book presents the knowledge necessary to thrive in today's competitive business environment.

Mode of access: World Wide Web.

ISBN: 9780768082203

Standard No.: 10.4271/r-447doiSubjects--Topical Terms:

1218970
Motor vehicle fleets.
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: TL165 / .K56 2015eb

Dewey Class. No.: 388.3/2068

Fleet services : = managing to redefine success /
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100 1 $a King, Tim C., $e author. $3 1218969
245 1 0 $a Fleet services : $b managing to redefine success / $c by Tim C. King.
264 1 $a Warrendale, Pa. (400 Commonwealth Dr., Wallendale PA USA) : $b Society of Automotive Engineers, $c [2015]
300 $a 1 online resource (xix, 215 pages) : $b illustrations (some color)
336 $a text $2 rdacontent
337 $a electronic $2 isbdmedia
338 $a online resource $2 rdacarrier
490 1 $a Society of Automotive Engineers. Electronic publications.
500 $a Includes index.
505 0 $a A note to experienced fleet professionals -- Acknowledgements -- Prologue -- Glossary -- Part I. Introduction -- Part II. It's all about the customer -- Part III. Business plan direction -- Part IV. Best practices -- Part V. Supporting business tools -- Part VI. Integrated directions -- Part VII. Leadership -- Appendix A. Individual performance report card -- Appendix B. Leasing versus purchasing -- Index -- About the author.
506 $a Restricted to subscribers or individual electronic text purchasers.
520 $a Striking new ground, this is a definitive book for fleet leaders seeking to reach their full potential. It reveals critical insights, and dispels common misconceptions that typically limit customer service success. Introducing new directions and requirements, it enables low costs and exceptional service quality, being both the "best" and your customers' "first-choice" service provider, and achieving win-win results beyond all expectations. This book presents the knowledge necessary to thrive in today's competitive business environment.
530 $a Also available in print.
538 $a Mode of access: World Wide Web.
588 $a Title from PDF title page (SAE Web site, 01/08/2016)
650 0 $a Motor vehicle fleets. $3 1218970
650 0 $a Motor vehicle fleets $x Management. $3 1218850
655 0 $a Electronic books. $2 local $3 554714
710 2 $a Society of Automotive Engineers, $e issuing body. $3 1218618
810 2 $a Society of Automotive Engineers. $3 639463
856 4 0 $3 SAE source page: $u http://digitallibrary.sae.org/content/r-447