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Conflict management for managers : =...

Raines, Susan.

Conflict management for managers : = resolving workplace, client, and policy disputes /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Conflict management for managers :/ Susan S. Raines.
其他題名:	resolving workplace, client, and policy disputes /
作者:	Raines, Susan.
出版者:	Lanham :Rowman & Littlefield, : c2020.,
面頁冊數:	v, 425 p. :ill. ; : 26 cm.;
附註:	Revised edition of the author's Conflict management for managers, c2013.
標題:	Conflict management. -
ISBN:	9781538119921

Conflict management for managers : = resolving workplace, client, and policy disputes /
Raines, Susan.

Conflict management for managers :resolving workplace, client, and policy disputes /Susan S. Raines. - 2nd ed. - Lanham :Rowman & Littlefield,c2020. - v, 425 p. :ill. ;26 cm.

Revised edition of the author's Conflict management for managers, c2013.

Includes bibliographical references (p. 395-410) and index.

Basic conflict management knowledge & skills -- Manager know thyself : the skills and behaviors of great conflict managers -- Practical conflict theory : conflict's origins, escalation and de-escalation -- The power of negotiation -- Mediation, arbitration and other processes within the alternative dispute resolution continuum -- Embracing diversity, inclusion & intercultural communication skills for the 21st century organization -- The prevention and resolution of internal organizational conflicts -- Building & sustaining a conflict competent organizational culture -- Reducing employee conflict: performance reviews, turnover, motivation and working with unions -- Leadership: creating collaborative teams and organizations -- Designing conflict prevention and early resolution systems -- Ombudsman at work: coaching, training; and shaping organizations -- The prevention and resolution of external organizational conflicts -- Principles and systems for superior customer service and customer recapture -- Conflict & collaboration between regulators and regulated entities: environmental and public policy conflict resolution: trends and best practices -- Facilitation: meeting management & large group decision-making processes -- Glossary of terms -- References -- Index -- About the author.

ISBN: 9781538119921

LCCN: 2019014917Subjects--Topical Terms:

563175
Conflict management.

LC Class. No.: HD42 / .R35 2019

Dewey Class. No.: 658.4/053

Conflict management for managers : = resolving workplace, client, and policy disputes /
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505 0 # $a Basic conflict management knowledge & skills -- Manager know thyself : the skills and behaviors of great conflict managers -- Practical conflict theory : conflict's origins, escalation and de-escalation -- The power of negotiation -- Mediation, arbitration and other processes within the alternative dispute resolution continuum -- Embracing diversity, inclusion & intercultural communication skills for the 21st century organization -- The prevention and resolution of internal organizational conflicts -- Building & sustaining a conflict competent organizational culture -- Reducing employee conflict: performance reviews, turnover, motivation and working with unions -- Leadership: creating collaborative teams and organizations -- Designing conflict prevention and early resolution systems -- Ombudsman at work: coaching, training; and shaping organizations -- The prevention and resolution of external organizational conflicts -- Principles and systems for superior customer service and customer recapture -- Conflict & collaboration between regulators and regulated entities: environmental and public policy conflict resolution: trends and best practices -- Facilitation: meeting management & large group decision-making processes -- Glossary of terms -- References -- Index -- About the author.
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