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Conflict management for managers : =...

Raines, Susan.

Conflict management for managers : = resolving workplace, client, and policy disputes /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Conflict management for managers :/ Susan S. Raines.
Reminder of title:	resolving workplace, client, and policy disputes /
Author:	Raines, Susan.
Published:	Lanham :Rowman & Littlefield, : c2020.,
Description:	v, 425 p. :ill. ; : 26 cm.;
Notes:	Revised edition of the author's Conflict management for managers, c2013.
Subject:	Conflict management. -
ISBN:	9781538119921

Conflict management for managers : = resolving workplace, client, and policy disputes /
Raines, Susan.

Conflict management for managers :resolving workplace, client, and policy disputes /Susan S. Raines. - 2nd ed. - Lanham :Rowman & Littlefield,c2020. - v, 425 p. :ill. ;26 cm.

Revised edition of the author's Conflict management for managers, c2013.

Includes bibliographical references (p. 395-410) and index.

Basic conflict management knowledge & skills -- Manager know thyself : the skills and behaviors of great conflict managers -- Practical conflict theory : conflict's origins, escalation and de-escalation -- The power of negotiation -- Mediation, arbitration and other processes within the alternative dispute resolution continuum -- Embracing diversity, inclusion & intercultural communication skills for the 21st century organization -- The prevention and resolution of internal organizational conflicts -- Building & sustaining a conflict competent organizational culture -- Reducing employee conflict: performance reviews, turnover, motivation and working with unions -- Leadership: creating collaborative teams and organizations -- Designing conflict prevention and early resolution systems -- Ombudsman at work: coaching, training; and shaping organizations -- The prevention and resolution of external organizational conflicts -- Principles and systems for superior customer service and customer recapture -- Conflict & collaboration between regulators and regulated entities: environmental and public policy conflict resolution: trends and best practices -- Facilitation: meeting management & large group decision-making processes -- Glossary of terms -- References -- Index -- About the author.

ISBN: 9781538119921

LCCN: 2019014917Subjects--Topical Terms:

563175
Conflict management.

LC Class. No.: HD42 / .R35 2019

Dewey Class. No.: 658.4/053

Conflict management for managers : = resolving workplace, client, and policy disputes /
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020 $a 9781538119945 (ebk.)
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245 1 0 $a Conflict management for managers : $b resolving workplace, client, and policy disputes / $c Susan S. Raines.
250 $a 2nd ed.
260 # $a Lanham : $b Rowman & Littlefield, $c c2020.
300 $a v, 425 p. : $b ill. ; $c 26 cm.
500 $a Revised edition of the author's Conflict management for managers, c2013.
504 $a Includes bibliographical references (p. 395-410) and index.
505 0 # $a Basic conflict management knowledge & skills -- Manager know thyself : the skills and behaviors of great conflict managers -- Practical conflict theory : conflict's origins, escalation and de-escalation -- The power of negotiation -- Mediation, arbitration and other processes within the alternative dispute resolution continuum -- Embracing diversity, inclusion & intercultural communication skills for the 21st century organization -- The prevention and resolution of internal organizational conflicts -- Building & sustaining a conflict competent organizational culture -- Reducing employee conflict: performance reviews, turnover, motivation and working with unions -- Leadership: creating collaborative teams and organizations -- Designing conflict prevention and early resolution systems -- Ombudsman at work: coaching, training; and shaping organizations -- The prevention and resolution of external organizational conflicts -- Principles and systems for superior customer service and customer recapture -- Conflict & collaboration between regulators and regulated entities: environmental and public policy conflict resolution: trends and best practices -- Facilitation: meeting management & large group decision-making processes -- Glossary of terms -- References -- Index -- About the author.
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650 # 0 $a Interpersonal relations. $3 554913
650 # 0 $a Personnel management $x Psychological aspects. $3 897853
650 # 0 $a Customer relations. $3 560399
650 # 0 $a Conflict management $v Problems, exercises, etc. $3 645777 $3 731066