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Non-Linguistic Analysis of Call Cent...

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Non-Linguistic Analysis of Call Center Conversations

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Non-Linguistic Analysis of Call Center Conversations/ by Sunil Kumar Kopparapu.
作者:	Kopparapu, Sunil Kumar.
面頁冊數:	XII, 83 p. 47 illus., 26 illus. in color.online resource. :
Contained By:	Springer Nature eBook
標題:	Signal processing. -
電子資源:	https://doi.org/10.1007/978-3-319-00897-4
ISBN:	9783319008974

Non-Linguistic Analysis of Call Center Conversations
Kopparapu, Sunil Kumar.

Non-Linguistic Analysis of Call Center Conversations[electronic resource] /by Sunil Kumar Kopparapu. - 1st ed. 2015. - XII, 83 p. 47 illus., 26 illus. in color.online resource. - SpringerBriefs in Electrical and Computer Engineering,2191-8112. - SpringerBriefs in Electrical and Computer Engineering,.

Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

ISBN: 9783319008974

Standard No.: 10.1007/978-3-319-00897-4doiSubjects--Topical Terms:

561459
Signal processing.

LC Class. No.: TK5102.9

Dewey Class. No.: 621.382

Non-Linguistic Analysis of Call Center Conversations
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