國立虎尾科技大學 |

Service Innovation = Novel Ways of Creating Value in Actor Systems /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Service Innovation/ edited by Marja Toivonen.
其他題名:	Novel Ways of Creating Value in Actor Systems /
其他作者:	Toivonen, Marja.
面頁冊數:	XVIII, 281 p. 38 illus., 16 illus. in color.online resource. :
Contained By:	Springer Nature eBook
標題:	Service industries. -
電子資源:	https://doi.org/10.1007/978-4-431-54922-2
ISBN:	9784431549222

Service Innovation = Novel Ways of Creating Value in Actor Systems /
Service InnovationNovel Ways of Creating Value in Actor Systems /[electronic resource] :edited by Marja Toivonen. - 1st ed. 2016. - XVIII, 281 p. 38 illus., 16 illus. in color.online resource. - Translational Systems Sciences,62197-8832 ;. - Translational Systems Sciences,2.

Preface -- Part 1: Services, Service Systems and Value Co-creation -- 1. Twenty Years of Service Innovation Research -- 2. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation -- 3. Service Ecosystems Innovation in Systemic Perspective: Transitions and Co-evolutions -- 4. Social Innovations and Its Relationships with Service and System Innovations -- Part 2: Managing Service Innovation -- 5. Developing Service-Based Business Models: What Innovation Capability for What Dimension? -- 6. Innovating in Practices -- 7. Innovating Services Through Experiences: An Investigation of Services Cape’s Pivotal Role -- 8. Struggling at the Front Line: ICT and Service Innovation -- Part 3: Opportunities and Challenges for Service Innovation in Different Contexts -- 9. Service Innovation for Sustainability: Paths for Greening by Service Innovation -- 10. Innovation in Public Service Systems -- 11. Service Innovation in Industrial Contexts -- 12. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China -- 13. Internationalization as Innovation Driver in Services.

This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research.

ISBN: 9784431549222

Standard No.: 10.1007/978-4-431-54922-2doiSubjects--Topical Terms:

560401
Service industries.

LC Class. No.: HD9980-9990

Dewey Class. No.: 338.4

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