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How Could This Happen? = Managing Errors in Organizations /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	How Could This Happen?/ edited by Jan U. Hagen.
Reminder of title:	Managing Errors in Organizations /
other author:	Hagen, Jan U.
Description:	XIX, 292 p. 18 illus., 1 illus. in color.online resource. :
Contained By:	Springer Nature eBook
Subject:	Business. -
Online resource:	https://doi.org/10.1007/978-3-319-76403-0
ISBN:	9783319764030

How Could This Happen? = Managing Errors in Organizations /
How Could This Happen?Managing Errors in Organizations /[electronic resource] :edited by Jan U. Hagen. - 1st ed. 2018. - XIX, 292 p. 18 illus., 1 illus. in color.online resource.

1 Fast, Slow, and Pause: Understanding Error Management via a Temporal Lens -- 2 Errors and Learning for Safety: Creating Uncertainty As an Underlying Mechanism -- 3 When Silence is not Golden -- 4 Executive Perspectives on Strategic Error Management -- 5 The Strategic Imperative of Psychological Safety and Organizational Error Management -- 6 Learning Failures As the Ultimate Root Causes of Accidents -- 7Understanding Safety Management through Strategic Design, Political, and Cultural Approaches -- 8 Errors and Error Management in Biomedical Research -- 9 Empowerment -- 10 Open Error Communication in a High-consequence Industry -- 11 Confidence and Humility -- 12 Just Culture -- 13 Error Management in the German Armed Forces’ Military Aviation -- 14 Crew Resource Management Revisited -- 15 Error Reporting and Crew Resource Management in the Israeli Airforce -- 16 Lessons from a Nuclear Submarine Mishap -- 17 The War on Error – A New and Different Approach to Human Performance.

The first comprehensive reference work on error management, blending the latest thinking with state of the art industry practice on how organizations can learn from mistakes. Even today the reality of error management in some organizations is simple: “Don’t make mistakes. And if you do, you’re on your own unless you can blame someone else.” In most, it has moved on but it is still often centered around quality control, with Six Sigma Black Belts seeking to eradicate errors with an unattainable goal of zero. But the best organizations have gone further. They understand that mistakes happen, be they systemic or human. They have realized that rather than being stigmatized, errors have to be openly discussed, analyzed, and used as a source for learning. In How Could This Happen? Jan Hagen collects insights from the leading academics in this field – covering the prerequisites for error reporting, such as psychological safety, organizational learning and innovation, safety management systems, and the influence of senior leadership behavior on the reporting climate. This research is complemented by contributions from practitioners who write about their professional experiences of error management. They provide not only ideas for implementation but also offer an inside view of highly demanding work environments, such as flight operations in the military and operating nuclear submarines. Every organization makes mistakes. Not every organization learns from them. It’s the job of leaders to create the culture and processes that enable that to happen. Hagen and his team show you how.

ISBN: 9783319764030

Standard No.: 10.1007/978-3-319-76403-0doiSubjects--Topical Terms:

558617
Business.

LC Class. No.: HF4999.2-6182

Dewey Class. No.: 650

How Could This Happen? = Managing Errors in Organizations /
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