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Dynamic Innovation in Outsourcing = Theories, Cases and Practices /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Dynamic Innovation in Outsourcing/ edited by Leslie P. Willcocks, Ilan Oshri, Julia Kotlarsky.
其他題名:
Theories, Cases and Practices /
其他作者:
Willcocks, Leslie P.
面頁冊數:
XXX, 325 p. 49 illus.online resource. :
Contained By:
Springer Nature eBook
標題:
Management. -
電子資源:
https://doi.org/10.1007/978-3-319-75352-2
ISBN:
9783319753522
Dynamic Innovation in Outsourcing = Theories, Cases and Practices /
Dynamic Innovation in Outsourcing
Theories, Cases and Practices /[electronic resource] :edited by Leslie P. Willcocks, Ilan Oshri, Julia Kotlarsky. - 1st ed. 2018. - XXX, 325 p. 49 illus.online resource. - Technology, Work and Globalization,2730-6623. - Technology, Work and Globalization,.
Part I Introduction -- 1 Why Innovation and Why Now? -- Part II Managing Outsourcing: Towards Dynamic Innovation -- 2 Outsourcing Reframed: Delivering on Collaborative Innovation -- 3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation -- 4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors -- 5 Relational and Contractual Governance for Innovation -- 6 Innovation: Where Do Consultants Fit In? -- Part III The New Outsourcing—Cloud and Service Automation -- 7 Cloud Computing as Innovation: Cases and Practices -- 8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank -- 9 Innovating in Service: The Role and Management of Automation.
This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.
ISBN: 9783319753522
Standard No.: 10.1007/978-3-319-75352-2doiSubjects--Topical Terms:
558618
Management.
LC Class. No.: HD28-70
Dewey Class. No.: 658.514
Dynamic Innovation in Outsourcing = Theories, Cases and Practices /
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Part I Introduction -- 1 Why Innovation and Why Now? -- Part II Managing Outsourcing: Towards Dynamic Innovation -- 2 Outsourcing Reframed: Delivering on Collaborative Innovation -- 3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation -- 4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors -- 5 Relational and Contractual Governance for Innovation -- 6 Innovation: Where Do Consultants Fit In? -- Part III The New Outsourcing—Cloud and Service Automation -- 7 Cloud Computing as Innovation: Cases and Practices -- 8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank -- 9 Innovating in Service: The Role and Management of Automation.
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