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Service Quality in Indian Hospitals = Perspectives from an Emerging Market /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service Quality in Indian Hospitals/ by Sanjay Mohapatra, K. Ganesh, M. Punniyamoorthy, Rani Susmitha.
Reminder of title:	Perspectives from an Emerging Market /
Author:	Mohapatra, Sanjay.
other author:	Ganesh, K.
Description:	XVI, 106 p. 36 illus., 29 illus. in color.online resource. :
Contained By:	Springer Nature eBook
Subject:	Health care management. -
Online resource:	https://doi.org/10.1007/978-3-319-67888-7
ISBN:	9783319678887

Service Quality in Indian Hospitals = Perspectives from an Emerging Market /
Mohapatra, Sanjay.

Service Quality in Indian HospitalsPerspectives from an Emerging Market /[electronic resource] :by Sanjay Mohapatra, K. Ganesh, M. Punniyamoorthy, Rani Susmitha. - 1st ed. 2018. - XVI, 106 p. 36 illus., 29 illus. in color.online resource. - Advances in Theory and Practice of Emerging Markets,2522-5006. - Advances in Theory and Practice of Emerging Markets,.

Chapter 1. Introduction -- Chapter 2. Literature Review -- Chapter 3. Research Gap, Objectives and Scope -- Chapter 4. Methodology -- Chapter 5. Analysis of Demographic Indices -- Chapter 6. Developing a Causal Model using SEM -- Chapter 7. Developing A Classification Model using ANN -- Chapter 8. Developing a Classification Model using SVM -- Chapter 9. Summary and Conclusion.

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals. This book provides a comprehensive understanding of service quality antecedents in Indian hospitals. It focuses on patient satisfaction and includes valuable insights and implications for hospital management and government. The book is theoretically grounded in SERVQUAL literature and uses appropriate and sophisticated techniques and tools to analyse data. It highlights causal model development with Structural Equation Modelling (SEM) and introduces a classification model, developed using Artificial Neural Networks (ANNs), in order to benchmark specialty cardiac care. The book also deals with Support Vector Machines (SVMs) and compares the error rates between SVM and ANN to find the best classification technique among the two. Overall, this book is a timely and relevant work that contributes to the theory, practice and policy of service quality in hospitals.

ISBN: 9783319678887

Standard No.: 10.1007/978-3-319-67888-7doiSubjects--Topical Terms:

1148454
Health care management.

LC Class. No.: RA971.3-971.32

Dewey Class. No.: 362.10681

Service Quality in Indian Hospitals = Perspectives from an Emerging Market /
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