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Improving Service Level Engineering = An Intuitionistic Fuzzy Approach /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Improving Service Level Engineering/ by Roland Schütze.
其他題名:	An Intuitionistic Fuzzy Approach /
作者:	Schütze, Roland.
面頁冊數:	XXV, 195 p. 71 illus., 64 illus. in color.online resource. :
Contained By:	Springer Nature eBook
標題:	Information technology. -
電子資源:	https://doi.org/10.1007/978-3-319-59716-4
ISBN:	9783319597164

Improving Service Level Engineering = An Intuitionistic Fuzzy Approach /
Schütze, Roland.

Improving Service Level EngineeringAn Intuitionistic Fuzzy Approach /[electronic resource] :by Roland Schütze. - 1st ed. 2018. - XXV, 195 p. 71 illus., 64 illus. in color.online resource. - Fuzzy Management Methods,2196-4130. - Fuzzy Management Methods,.

Business and IT Alignment - A fuzzy Challenge -- Part I: SLA Dependency Mapping -- Towards a Gradual and Bi-Polar Concept -- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA) -- Part III: Towards 'Business and IT' Aligned Service Level Engineering.

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

ISBN: 9783319597164

Standard No.: 10.1007/978-3-319-59716-4doiSubjects--Topical Terms:

559429
Information technology.

LC Class. No.: HF54.5-54.56

Dewey Class. No.: 650

Improving Service Level Engineering = An Intuitionistic Fuzzy Approach /
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