國立虎尾科技大學 |

Are Your Customers Being Served? : = How to Boost Profits by Delivering Exceptional Customer Service.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Are Your Customers Being Served? :/
Reminder of title:	How to Boost Profits by Delivering Exceptional Customer Service.
Author:	Rowson, Pauline.
Description:	1 online resource (128 pages)
Subject:	Customer services. -
Online resource:	Click to View
ISBN:	9781433710919

Are Your Customers Being Served? : = How to Boost Profits by Delivering Exceptional Customer Service.
Rowson, Pauline.

Are Your Customers Being Served? :How to Boost Profits by Delivering Exceptional Customer Service. - 1 online resource (128 pages) - Easy Step by Step Guides. - Easy Step by Step Guides.

Cover -- Other Easy Step by Step Guides: -- Other books in the series -- Books by Pauline Rowson -- Pauline Rowson -- Praise for The Easy Step by Step Guides -- Easy Step by Step Guides -- Contents -- Introduction -- Chapter 1: Why do we need to provide good customer service? -- Chapter 2: Who are your customers? -- Chapter 3: Building a competitive advantage -- Chapter 4: Developing a customer service policy -- Chapter 5: People skills -- Chapter 6: Listening -- Chapter 7: Assertiveness -- Chapter 8: Dealing with the angry or difficult person -- Chapter 9: Professional telephone behaviour -- Chapter 10: Going the extra mile.

A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business.

ISBN: 9781433710919Subjects--Topical Terms:

568463
Customer services.
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HF5415.5

Dewey Class. No.: 658.812

Are Your Customers Being Served? : = How to Boost Profits by Delivering Exceptional Customer Service.
LDR:02469nam 22003853i 4500 001 1068125
003 MiAaPQ
005 20221104015906.0
006 m o d |
007 cr cnu||||||||
008 221104s2007 xx o ||||0 eng d
020 $a 9781433710919 $q (electronic bk.)
020 $z 9780954804558
035 $a (MiAaPQ)EBC312631
035 $a (Au-PeEL)EBL312631
035 $a (CaONFJC)MIL96296
035 $a (OCoLC)667094690
035 $a EBC312631
040 $a MiAaPQ $b eng $e rda $e pn $c MiAaPQ $d MiAaPQ
050 4 $a HF5415.5
082 0 $a 658.812
100 1 $a Rowson, Pauline. $3 571279
245 1 0 $a Are Your Customers Being Served? : $b How to Boost Profits by Delivering Exceptional Customer Service.
264 1 $a Chichester : $b Rowmark, $c 2007.
264 4 $c �2006.
300 $a 1 online resource (128 pages)
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
490 1 $a Easy Step by Step Guides
505 0 $a Cover -- Other Easy Step by Step Guides: -- Other books in the series -- Books by Pauline Rowson -- Pauline Rowson -- Praise for The Easy Step by Step Guides -- Easy Step by Step Guides -- Contents -- Introduction -- Chapter 1: Why do we need to provide good customer service? -- Chapter 2: Who are your customers? -- Chapter 3: Building a competitive advantage -- Chapter 4: Developing a customer service policy -- Chapter 5: People skills -- Chapter 6: Listening -- Chapter 7: Assertiveness -- Chapter 8: Dealing with the angry or difficult person -- Chapter 9: Professional telephone behaviour -- Chapter 10: Going the extra mile.
520 $a A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business.
588 $a Description based on publisher supplied metadata and other sources.
590 $a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2022. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
650 0 $a Customer services. $3 568463
655 4 $a Electronic books. $2 local $3 554714
776 0 8 $i Print version: $a Rowson, Pauline $t Are Your Customers Being Served? $d Chichester : Rowmark,c2007 $z 9780954804558
797 2 $a ProQuest (Firm)
830 0 $a Easy Step by Step Guides $3 1373824
856 4 0 $u https://ebookcentral.proquest.com/lib/nfu/detail.action?docID=312631 $z Click to View