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The ownership quotient : = putting t...

Sasser, Earl W.

The ownership quotient : = putting the service profit chain to work for unbeatable competitive advantage /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The ownership quotient :/ James L. Heskett, W. Earl Sasser, Joe Wheeler.
Reminder of title:	putting the service profit chain to work for unbeatable competitive advantage /
Author:	Heskett, James L.
other author:	Wheeler, Joe.
Published:	Boston, Mass. :Harvard Business Press, : c2008.,
Description:	225 p. :ill. ; : 25 cm.;
Subject:	Employee ownership. -
Online resource:	http://www.loc.gov/catdir/toc/ecip0819/2008022313.html
ISBN:	1422110230

The ownership quotient : = putting the service profit chain to work for unbeatable competitive advantage /
Heskett, James L.

The ownership quotient :putting the service profit chain to work for unbeatable competitive advantage /James L. Heskett, W. Earl Sasser, Joe Wheeler. - Boston, Mass. :Harvard Business Press,c2008. - 225 p. :ill. ;25 cm.

Includes bibliographical references (p. 209-214) and index.

Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.

ISBN: 1422110230

LCCN: 2008022313

Nat. Bib. No.: GBA8B2326bnb

Nat. Bib. Agency Control No.: 014760765UkSubjects--Topical Terms:

575619
Employee ownership.

LC Class. No.: HF5827.95 / .H47 2008

Dewey Class. No.: 659.1

The ownership quotient : = putting the service profit chain to work for unbeatable competitive advantage /
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245 1 4 $a The ownership quotient : $b putting the service profit chain to work for unbeatable competitive advantage / $c James L. Heskett, W. Earl Sasser, Joe Wheeler.
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300 $a 225 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references (p. 209-214) and index.
505 0 # $a Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.
650 # 0 $a Employee ownership. $3 575619
650 # 0 $a Customer services. $3 568463
650 # 0 $a Word-of-mouth advertising. $3 643628
700 1 # $a Wheeler, Joe. $3 643630
700 1 # $a Sasser, Earl W. $3 643629
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0819/2008022313.html