國立虎尾科技大學 |

Language: English

Login

Back

Switch To: Labeled | MARC Mode | ISBD

Service innovation : = how to go fro...

~

Bettencourt, Lance A.

Service innovation : = how to go from customer needs to breakthrough services /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service innovation :/ Lance A. Bettencourt.
Reminder of title:	how to go from customer needs to breakthrough services /
Author:	Bettencourt, Lance A.
Published:	New York,McGraw-Hill, : c2010.:,
Description:	xxix, 255 p. :ill. ; : 24 cm.;
Subject:	Customer services - Technological innovations. -
ISBN:	9780071710009 (cloth) :

Service innovation : = how to go from customer needs to breakthrough services /
Bettencourt, Lance A.

Service innovation :how to go from customer needs to breakthrough services /Lance A. Bettencourt. - New York,McGraw-Hill,c2010.: - xxix, 255 p. :ill. ;24 cm.

Includes bibliographical references (p. 237-240) and index.

Introduction -- Customer needs that drive service innovation -- Discover opportunities for new service innovation -- Discover opportunities for core service innovation -- Discover opportunities for service delivery innovation -- Discover opportunities for supplementary service innovation -- Discover opportunities for service delivery innovation : the provider -- Discover ways to differentiate service delivery -- Define innovative service concepts -- Conclusion.

ISBN: 9780071710009 (cloth) :NT865

LCCN: 2010001200Subjects--Topical Terms:

573345
Customer services
--Technological innovations.

LC Class. No.: HF5415.5 / .B4848 2010

Dewey Class. No.: 658.8/12

Service innovation : = how to go from customer needs to breakthrough services /
LDR:01198cam a2200217 a 4500 001 672890
005 20110830163651.0
008 110908s2010 nyua b 001 0 eng
010 $a 2010001200
020 $a 9780071710009 (cloth) : $c NT865
020 $a 007171300X (cloth)
035 $a (OCoLC)ocn466353505
035 $a 2010001200
040 $a DLC $c DLC $d BTCTA $d YDXCP $d ZPX $d C#P $d BWX $d CDX $d DLC $d NFU
041 0 # $a eng
050 0 0 $a HF5415.5 $b .B4848 2010
082 0 0 $a 658.8/12 $2 22
100 1 $a Bettencourt, Lance A. $3 775244
245 1 0 $a Service innovation : $b how to go from customer needs to breakthrough services / $c Lance A. Bettencourt.
260 # $a New York, $c c2010.: $b McGraw-Hill,
300 $a xxix, 255 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 237-240) and index.
505 0 # $a Introduction -- Customer needs that drive service innovation -- Discover opportunities for new service innovation -- Discover opportunities for core service innovation -- Discover opportunities for service delivery innovation -- Discover opportunities for supplementary service innovation -- Discover opportunities for service delivery innovation : the provider -- Discover ways to differentiate service delivery -- Define innovative service concepts -- Conclusion.
650 # 0 $a Customer services $x Technological innovations. $3 573345
650 # 0 $a Customer services. $3 568463

based on 0 review(s)

Items

1 records • Pages 1 •
1

Inventory Number

No. of reservations

E034990

圖書館3F 書庫

一般圖書(BOOK)

一般圖書

658.812 B565 2010

一般使用(Normal)

On shelf

0

1 records • Pages 1 •
1

Reviews

Add a review and share your thoughts with other readers

Export

pickup library

Change password

Login