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Collaboration in outsourcing = a journey to quality /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Collaboration in outsourcing/ edited by Sjaak Brinkkemper, Professor of Organization and Information, Department of Information and Computing Sciences, Utrecht University & Slinger Jansen, Assistant Professor, Department of Information and Computing Sciences, Utrecht University
Reminder of title:	a journey to quality /
other author:	Brinkkemper, Sjaak.
Published:	Houndmills, Basingstoke, Hampshire ;Palgrave Macmillan, : 2012.,
Description:	1 online resource (xxxii, 361 pages) :illustrations :
Subject:	Information technology - Contracting out. -
Online resource:	http://www.palgraveconnect.com/doifinder/10.1057/9780230362994
ISBN:	9780230362994 (electronic bk.)

Collaboration in outsourcing = a journey to quality /
Collaboration in outsourcinga journey to quality /[electronic resource] :edited by Sjaak Brinkkemper, Professor of Organization and Information, Department of Information and Computing Sciences, Utrecht University & Slinger Jansen, Assistant Professor, Department of Information and Computing Sciences, Utrecht University - Houndmills, Basingstoke, Hampshire ;Palgrave Macmillan,2012. - 1 online resource (xxxii, 361 pages) :illustrations

Includes bibliographical references and index.

Introduction to the book: Collaboration in Outsourcing -- Company profiles -- -- Part 1: Governance -- Governance Models in Offshore IT Outsourcing -- �Gbor Maj�dn -- -- Security, a Three-Dimensional Case Study -- Elena Iancu -- -- Mission Critical Outsourcing -- Suzanne Haanappel -- -- Collaboration of Enterprise Architects in Outsourcing -- Martin Janek -- -- A Decision Procedure for the Where and How to Outsource -- Wouter Steenbeek, Lidwien van de Wijngaert, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen -- -- Success and Failure in Offshore Development Projects -- Matthias Fabriek, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen, Remco Helms -- -- -- Part 2: Communication and Knowledge Management -- Boosting Distributed Collaboration through Collaboration Tools Portfolio Optimization -- Hristo Stefanov -- Retaining Project Knowledge in an Outsourcing Context -- Antonios - Lavrentios Voutsinos -- -- Initial Knowledge Sharing in Outsourcing -- Aleksandar Chervenkov -- -- Optimal Team Composition in Distributed Software Development -- Roderick van Cann -- -- Part 3: Relationship Management and Quality -- Dealing with Trust in Outsourcing Relationships -- Martin Kirilov -- -- IT Service Quality in Outsourcing Relationships -- Jonathan Aarnouts -- -- Selection of Outsourcing Partners -- Martijn Roeling -- -- Conflict Resolution in Outsourcing -- Paul Noordveld -- -- Service Level Agreement in an outsourcing world -- Sander van Meggelen -- -- -- Part 4: Software Development -- Quality in Distributed Software Product Development -- Tomas Salfischberger -- -- Distributed Scrum Process Guide -- Koen Bos -- Project Coordination in Distributed Software Development -- Koen Huijsman -- -- Distributed Requirements Management in an Offshoring Context -- Suzanne Gietema.

"Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully"--

ISBN: 9780230362994 (electronic bk.)

Source: 532788Palgrave Macmillanhttp://www.palgraveconnect.comSubjects--Topical Terms:

834348
Information technology
--Contracting out.Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HD30.2 / .C6247 2012eb

Dewey Class. No.: 004.068/4

Collaboration in outsourcing = a journey to quality /
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245 0 0 $a Collaboration in outsourcing $h [electronic resource] : $b a journey to quality / $c edited by Sjaak Brinkkemper, Professor of Organization and Information, Department of Information and Computing Sciences, Utrecht University & Slinger Jansen, Assistant Professor, Department of Information and Computing Sciences, Utrecht University
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504 $a Includes bibliographical references and index.
505 0 $a Introduction to the book: Collaboration in Outsourcing -- Company profiles -- -- Part 1: Governance -- Governance Models in Offshore IT Outsourcing -- �Gbor Maj�dn -- -- Security, a Three-Dimensional Case Study -- Elena Iancu -- -- Mission Critical Outsourcing -- Suzanne Haanappel -- -- Collaboration of Enterprise Architects in Outsourcing -- Martin Janek -- -- A Decision Procedure for the Where and How to Outsource -- Wouter Steenbeek, Lidwien van de Wijngaert, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen -- -- Success and Failure in Offshore Development Projects -- Matthias Fabriek, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen, Remco Helms -- -- -- Part 2: Communication and Knowledge Management -- Boosting Distributed Collaboration through Collaboration Tools Portfolio Optimization -- Hristo Stefanov -- Retaining Project Knowledge in an Outsourcing Context -- Antonios - Lavrentios Voutsinos -- -- Initial Knowledge Sharing in Outsourcing -- Aleksandar Chervenkov -- -- Optimal Team Composition in Distributed Software Development -- Roderick van Cann -- -- Part 3: Relationship Management and Quality -- Dealing with Trust in Outsourcing Relationships -- Martin Kirilov -- -- IT Service Quality in Outsourcing Relationships -- Jonathan Aarnouts -- -- Selection of Outsourcing Partners -- Martijn Roeling -- -- Conflict Resolution in Outsourcing -- Paul Noordveld -- -- Service Level Agreement in an outsourcing world -- Sander van Meggelen -- -- -- Part 4: Software Development -- Quality in Distributed Software Product Development -- Tomas Salfischberger -- -- Distributed Scrum Process Guide -- Koen Bos -- Project Coordination in Distributed Software Development -- Koen Huijsman -- -- Distributed Requirements Management in an Offshoring Context -- Suzanne Gietema.
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