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Expanding customer service as a prof...

Reider, Rob, (1940-.)

Expanding customer service as a profit center : = striving for excellence and competitive advantage /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Expanding customer service as a profit center :/ Rob Reider.
Reminder of title:	striving for excellence and competitive advantage /
Author:	Reider, Rob,
Published:	New York, N.Y. :Business Expert Press, : 2012.,
Description:	xiv, 153 p. :ill. ; : 23 cm.;
Notes:	Includes index.
Subject:	Customer services. -
ISBN:	9781606494608 (pbk.) :

Expanding customer service as a profit center : = striving for excellence and competitive advantage /
Reider, Rob,1940-.

Expanding customer service as a profit center :striving for excellence and competitive advantage /Rob Reider. - 1st ed. - New York, N.Y. :Business Expert Press,2012. - xiv, 153 p. :ill. ;23 cm. - Marketing strategy collection,2150-9662.. - Marketing strategy collection..

Includes index.

Preface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index.

ISBN: 9781606494608 (pbk.) :NT1294

Standard No.: 10.4128/9781606494615Subjects--Topical Terms:

568463
Customer services.

LC Class. No.: HF5415.5 / .R44 2012

Dewey Class. No.: 658.812

Expanding customer service as a profit center : = striving for excellence and competitive advantage /
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020 $a 9781606494608 (pbk.) : $c NT1294
020 $a 9781606494615 (electronic bk.)
020 $a 1606494619 (electronic bk.)
024 7 # $a 10.4128/9781606494615
035 $a (OCoLC)804914518
035 $a 20877225
040 $a NYBEP $c NYBEP $d OCLCO $d UV0 $d N$T $d YDXCP $d OCLCQ $c NFU
050 # 4 $a HF5415.5 $b .R44 2012
082 0 4 $a 658.812 $2 23
100 1 $a Reider, Rob, $d 1940-. $3 930005
245 1 0 $a Expanding customer service as a profit center : $b striving for excellence and competitive advantage / $c Rob Reider.
250 $a 1st ed.
260 # $a New York, N.Y. : $c 2012. $b Business Expert Press,
300 $a xiv, 153 p. : $b ill. ; $c 23 cm.
490 1 $a Marketing strategy collection, $x 2150-9662.
500 $a Includes index.
505 0 # $a Preface -- 1. Customer service as a profit center -- 2. Looking at the organization -- 3. The customer-service business -- 4. Customer service in action -- 5. The quest for customer-service excellence -- 6. Looking at customer service by type of business -- Index.
650 # 0 $a Customer services. $3 568463
830 0 $a Marketing strategy collection. $3 775207