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Designing service processes to unloc...

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Field, Joy M.

Designing service processes to unlock value /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Designing service processes to unlock value // Joy M. Field.
Author:	Field, Joy M.
Published:	New York :Business Expert Press, : 2012.,
Description:	137 p. :ill. ; : 23 cm.;
Subject:	Customer services. -
ISBN:	9781606493045 (pbk.) :

Designing service processes to unlock value /
Field, Joy M.

Designing service processes to unlock value /Joy M. Field. - 1st ed. - New York :Business Expert Press,2012. - 137 p. :ill. ;23 cm. - Service systems and innovations in business and society collection.

Includes bibliographical references (p. [127]-133) and index.

ISBN: 9781606493045 (pbk.) :NT970

Standard No.: 40021894823Subjects--Topical Terms:

568463
Customer services.

LC Class. No.: HF5415.5 / .F543 2012

Dewey Class. No.: 658.812

Designing service processes to unlock value /
LDR:00762cam a2200217 a 4500 001 762011
008 131203s2012 nyua b 001 0 eng d
020 $a 9781606493045 (pbk.) : $c NT970
020 $a 1606493043 (pbk.)
024 8 # $a 40021894823
035 $a (OCoLC)770226445
035 $a (OCoLC)ocn770226445
035 $a 2708303
040 $a YDXCP $b eng $c YDXCP $d BTCTA $d OCLCQ $d UKMGB $d BXM $d NhCcYBP $d VTU $c NFU
050 # 4 $a HF5415.5 $b .F543 2012
082 0 4 $a 658.812 $2 22
100 1 $a Field, Joy M. $3 930009
245 1 0 $a Designing service processes to unlock value / $c Joy M. Field.
250 $a 1st ed.
260 # $a New York : $c 2012. $b Business Expert Press,
300 $a 137 p. : $b ill. ; $c 23 cm.
490 0 $a Service systems and innovations in business and society collection
504 $a Includes bibliographical references (p. [127]-133) and index.
650 # 0 $a Customer services. $3 568463

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658.812 F453 2012

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