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Organizations in the face of crisis = managing the brand and stakeholders /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Organizations in the face of crisis/ Dennis W. Tafoya.
Reminder of title:	managing the brand and stakeholders /
Author:	Tafoya, Dennis W.
Published:	New York, NY :Palgrave Macmillan, : 2013.,
Description:	1 online resource.
Subject:	Crisis management. -
Online resource:	An electronic book accessible through the World Wide Web; click for information
ISBN:	9781137313973 (electronic bk.)

Organizations in the face of crisis = managing the brand and stakeholders /
Tafoya, Dennis W.

Organizations in the face of crisismanaging the brand and stakeholders /[electronic resource] :Dennis W. Tafoya. - New York, NY :Palgrave Macmillan,2013. - 1 online resource.

Includes bibliographical references and index.

The organization, the brand and the organization's stakeholders -- Acknowledging the relationship between an organization, its stakeholders and brand -- The nature of organization, brand and stakeholder dynamics : when problems set the stage for a crisis -- Stakeholders, the stakeholder network and the brand network : how the stakeholder network effects crisis management efforts -- Strategy and the emergent crisis -- Understanding the nature of a crisis : why it has the potential to effect an organization, its stakeholders and the brand -- The emerging crisis and the phenomenon of the stakeholder swarm : -- Stakeholder influence on network equilibrium, brand attractiveness and crisis management efforts -- Managing brand trauma -- Implementing the strategy -- Building a crisis management and recovery plan -- The emergence of a crisis in complex adaptive systems : the organization, its brand, stakeholders and the future -- Appendix a events and organization types : a mini case study of channeled effects.

An organization's brand is its most distinctive feature - it is a mechanism for coordinating resources around its vision or mission. "Organizations in the Face of Crisis" offers a new and unique approach to the treatment of threats to an organization and its brand. In this volume, key concepts associated with crisis events are presented and analysed. Examination of ' brand trauma,' the potentially debilitating effects of a crisis on an organization, reveals the pervasive nature of a crisis' effects and offers why these effects can haunt a brand and its stakeholders long after the crisis has passed. Tafoya also illustrates ways an organization's core network can be shaken by the emergence of a new network brought on by a crisis. This network, a 'stakeholder swarm', functions to meet its own needs often by challenging the make-up, control and flow of information, and even threatening the effected organization's very existence. Case studies and diagnostic tools are used to demonstrate the effects of a crisis on an organization and its brand, and to provide insight and strategies on managing the crisis at hand as well as the long-term effects that may be linked to the crisis and its occurrence. This volume will appeal to stakeholders on all sides of a crisis: from an organization's managers, employees, customers or clients and to diverse fields of study including law, medicine, religion, military, law enforcement and regulation.

ISBN: 9781137313973 (electronic bk.)

Source: 655327Palgrave Macmillanhttp://www.palgraveconnect.comSubjects--Topical Terms:

584249
Crisis management.
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HD49 / .T34 2013

Dewey Class. No.: 658.4/056

Organizations in the face of crisis = managing the brand and stakeholders /
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245 1 0 $a Organizations in the face of crisis $h [electronic resource] : $b managing the brand and stakeholders / $c Dennis W. Tafoya.
260 $a New York, NY : $b Palgrave Macmillan, $c 2013.
300 $a 1 online resource.
504 $a Includes bibliographical references and index.
505 0 $a The organization, the brand and the organization's stakeholders -- Acknowledging the relationship between an organization, its stakeholders and brand -- The nature of organization, brand and stakeholder dynamics : when problems set the stage for a crisis -- Stakeholders, the stakeholder network and the brand network : how the stakeholder network effects crisis management efforts -- Strategy and the emergent crisis -- Understanding the nature of a crisis : why it has the potential to effect an organization, its stakeholders and the brand -- The emerging crisis and the phenomenon of the stakeholder swarm : -- Stakeholder influence on network equilibrium, brand attractiveness and crisis management efforts -- Managing brand trauma -- Implementing the strategy -- Building a crisis management and recovery plan -- The emergence of a crisis in complex adaptive systems : the organization, its brand, stakeholders and the future -- Appendix a events and organization types : a mini case study of channeled effects.
520 $a An organization's brand is its most distinctive feature - it is a mechanism for coordinating resources around its vision or mission. "Organizations in the Face of Crisis" offers a new and unique approach to the treatment of threats to an organization and its brand. In this volume, key concepts associated with crisis events are presented and analysed. Examination of ' brand trauma,' the potentially debilitating effects of a crisis on an organization, reveals the pervasive nature of a crisis' effects and offers why these effects can haunt a brand and its stakeholders long after the crisis has passed. Tafoya also illustrates ways an organization's core network can be shaken by the emergence of a new network brought on by a crisis. This network, a 'stakeholder swarm', functions to meet its own needs often by challenging the make-up, control and flow of information, and even threatening the effected organization's very existence. Case studies and diagnostic tools are used to demonstrate the effects of a crisis on an organization and its brand, and to provide insight and strategies on managing the crisis at hand as well as the long-term effects that may be linked to the crisis and its occurrence. This volume will appeal to stakeholders on all sides of a crisis: from an organization's managers, employees, customers or clients and to diverse fields of study including law, medicine, religion, military, law enforcement and regulation.
588 $a Description based on print version record.
650 0 $a Crisis management. $3 584249
650 0 $a Organization. $3 568089
650 0 $a Strategic planning. $3 556511
650 0 $a Brand name products $x Management. $3 559676
650 0 $a Corporations $x Investor relations. $3 578730
655 7 $a Electronic books. $2 local $3 554714
710 2 $a Palgrave Connect (Online service) $3 834339
856 4 0 $3 Palgrave Connect $u http://www.palgraveconnect.com/doifinder/10.1057/9781137313973 $z An electronic book accessible through the World Wide Web; click for information
938 $a EBL - Ebook Library $b EBLB $n EBL1161369
938 $a Ingram Digital eBook Collection $b IDEB $n cis25154701
994 $a C0 $b TEF