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運用Kano模式與IPA評估便利商店服務品質-以統一超商為例 = = T...

徐意婷

運用Kano模式與IPA評估便利商店服務品質-以統一超商為例 = = The Service Quality Evaluation of Convenience Store through Applying Kano Model and IPA – A Study of Seven-Eleven Store /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	運用Kano模式與IPA評估便利商店服務品質-以統一超商為例 =/ 徐意婷撰.
Reminder of title:	The Service Quality Evaluation of Convenience Store through Applying Kano Model and IPA – A Study of Seven-Eleven Store /
remainder title:	The Service Quality Evaluation of Convenience Store through Applying Kano Model and IPA – A Study of Seven-Eleven Store.
Author:	徐意婷
Published:	雲林縣 :國立虎尾科技大學 , : 民106.05.,
Description:	[7], 62面 :圖, 表 ; : 30公分.;
Notes:	指導教授：鄭錳新.
Subject:	Kano 二維品質模式. -
Online resource:	http://cetd.lib.nfu.edu.tw/etdservice/view_metadata?etdun=U0028-1806201720475700

運用Kano模式與IPA評估便利商店服務品質-以統一超商為例 = = The Service Quality Evaluation of Convenience Store through Applying Kano Model and IPA – A Study of Seven-Eleven Store /
徐意婷

運用Kano模式與IPA評估便利商店服務品質-以統一超商為例 =The Service Quality Evaluation of Convenience Store through Applying Kano Model and IPA – A Study of Seven-Eleven Store /The Service Quality Evaluation of Convenience Store through Applying Kano Model and IPA – A Study of Seven-Eleven Store.徐意婷撰. - 初版. - 雲林縣 :國立虎尾科技大學 ,民106.05. - [7], 62面 :圖, 表 ;30公分.

指導教授：鄭錳新.

含參考書目.Subjects--Topical Terms:

1126805
Kano 二維品質模式.

運用Kano模式與IPA評估便利商店服務品質-以統一超商為例 = = The Service Quality Evaluation of Convenience Store through Applying Kano Model and IPA – A Study of Seven-Eleven Store /
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650 # 4 $a Kano 二維品質模式. $3 1126805
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650 # 4 $a 顧客滿意. $3 1049904
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650 # 4 $a Customer Satisfaction. $3 1004796
650 # 4 $a Convenience Store. $3 1126803
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