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The experience = the 5 principles of...

Church, Brian T.

The experience = the 5 principles of Disney service and relationship excellence /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The experience/ Bruce Loeffler and Brian T. Church.
Reminder of title:	the 5 principles of Disney service and relationship excellence /
remainder title:	Five principles of Disney service and relationship excellence
Author:	Loeffler, Bruce.
other author:	Church, Brian T.
Published:	Hoboken, NJ :John Wiley and Sons, : c2015.,
Description:	1 online resource :ill. :
Notes:	Includes index.
Subject:	Customer services. -
Online resource:	http://onlinelibrary.wiley.com/book/10.1002/9781119153795
ISBN:	9781119153795 (electronic bk.)

The experience = the 5 principles of Disney service and relationship excellence /
Loeffler, Bruce.

The experiencethe 5 principles of Disney service and relationship excellence /[electronic resource] :Five principles of Disney service and relationship excellenceBruce Loeffler and Brian T. Church. - 1st ed. - Hoboken, NJ :John Wiley and Sons,c2015. - 1 online resource :ill.

Includes index.

ISBN: 9781119153795 (electronic bk.)Subjects--Corporate Names:

866743
Walt Disney Company.
Subjects--Topical Terms:

568463
Customer services.

LC Class. No.: HF5415.5

Dewey Class. No.: 658.812

The experience = the 5 principles of Disney service and relationship excellence /
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020 $a 1119153794 (electronic bk.)
020 $a 9781119028673 (electronic bk.)
020 $a 1119028671 (electronic bk.)
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020 $z 1119028655
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100 1 $a Loeffler, Bruce. $3 1163354
245 1 4 $a The experience $h [electronic resource] : $b the 5 principles of Disney service and relationship excellence / $c Bruce Loeffler and Brian T. Church.
246 3 $a Five principles of Disney service and relationship excellence
250 $a 1st ed.
260 $a Hoboken, NJ : $b John Wiley and Sons, $c c2015.
300 $a 1 online resource : $b ill.
500 $a Includes index.
588 0 $a Print version record.
588 $a Description based on print version record.
610 2 0 $a Walt Disney Company. $3 866743
650 0 $a Customer services. $3 568463
650 0 $a Customer relations. $3 560399
700 1 $a Church, Brian T. $3 1163355
856 4 0 $u http://onlinelibrary.wiley.com/book/10.1002/9781119153795

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