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Serviceology for services = 5th Inte...
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SpringerLink (Online service)
Serviceology for services = 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Serviceology for services/ edited by Yoshinori Hara, Dimitris Karagiannis.
Reminder of title:
5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
remainder title:
ICServ 2017
other author:
Hara, Yoshinori.
corporate name:
Workshop on the Preservation of Stability under Discretization
Published:
Cham :Springer International Publishing : : 2017.,
Description:
xv, 237 p. :ill., digital ; : 24 cm.;
Contained By:
Springer eBooks
Subject:
Service industries - Case studies. -
Online resource:
http://dx.doi.org/10.1007/978-3-319-61240-9
ISBN:
9783319612409
Serviceology for services = 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
Serviceology for services
5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /[electronic resource] :ICServ 2017edited by Yoshinori Hara, Dimitris Karagiannis. - Cham :Springer International Publishing :2017. - xv, 237 p. :ill., digital ;24 cm. - Lecture notes in computer science,103710302-9743 ;. - Lecture notes in computer science ;6140..
Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
ISBN: 9783319612409
Standard No.: 10.1007/978-3-319-61240-9doiSubjects--Topical Terms:
578237
Service industries
--Case studies.
LC Class. No.: HD9980.5
Dewey Class. No.: 338.47
Serviceology for services = 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017 : proceedings /
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edited by Yoshinori Hara, Dimitris Karagiannis.
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This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
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