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Courting Disaster : = An Analysis of Federal Government Twitter Usage during Hurricane Sandy Resulting in a Suggested Model for Future Disaster Response.

Record Type:	Language materials, manuscript : Monograph/item
Title/Author:	Courting Disaster :/
Reminder of title:	An Analysis of Federal Government Twitter Usage during Hurricane Sandy Resulting in a Suggested Model for Future Disaster Response.
Author:	Smith, Ceeon D. Quiett.
Description:	1 online resource (200 pages)
Notes:	Source: Dissertation Abstracts International, Volume: 78-09(E), Section: A.
Subject:	Communication. -
Online resource:	click for full text (PQDT)
ISBN:	9781369742268

Courting Disaster : = An Analysis of Federal Government Twitter Usage during Hurricane Sandy Resulting in a Suggested Model for Future Disaster Response.
Smith, Ceeon D. Quiett.

Courting Disaster :An Analysis of Federal Government Twitter Usage during Hurricane Sandy Resulting in a Suggested Model for Future Disaster Response. - 1 online resource (200 pages)

Source: Dissertation Abstracts International, Volume: 78-09(E), Section: A.

Thesis (Ph.D.)--Arizona State University, 2017.

Includes bibliographical references

This dissertation examined how seven federal agencies utilized Twitter during a major natural disaster, Hurricane Sandy. Data collected included tweets between October 26--31, 2012 via TweetTracker, as well as federal social media policy doctrines and elite interviews, to discern patterns in the guidance provided to federal public information officers (PIOs). While scholarly research cites successful local and state government efforts utilizing social media to improve response efforts in a two-way communications interaction, no substantive research addresses social media's role in crisis response capabilities at the federal level.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9781369742268Subjects--Topical Terms:

556422
Communication.
Index Terms--Genre/Form:

554714
Electronic books.

Courting Disaster : = An Analysis of Federal Government Twitter Usage during Hurricane Sandy Resulting in a Suggested Model for Future Disaster Response.
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100 1 $a Smith, Ceeon D. Quiett. $3 1185122
245 1 0 $a Courting Disaster : $b An Analysis of Federal Government Twitter Usage during Hurricane Sandy Resulting in a Suggested Model for Future Disaster Response.
264 0 $c 2017
300 $a 1 online resource (200 pages)
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500 $a Source: Dissertation Abstracts International, Volume: 78-09(E), Section: A.
500 $a Includes supplementary digital materials.
500 $a Adviser: Fran Matera.
502 $a Thesis (Ph.D.)--Arizona State University, 2017.
504 $a Includes bibliographical references
520 $a This dissertation examined how seven federal agencies utilized Twitter during a major natural disaster, Hurricane Sandy. Data collected included tweets between October 26--31, 2012 via TweetTracker, as well as federal social media policy doctrines and elite interviews, to discern patterns in the guidance provided to federal public information officers (PIOs). While scholarly research cites successful local and state government efforts utilizing social media to improve response efforts in a two-way communications interaction, no substantive research addresses social media's role in crisis response capabilities at the federal level.
520 $a This study contributes to the literature in three ways: it focuses solely on the use of social media by federal agencies in a crisis setting; it illuminates policy directives that often hamper federal crisis communication response efforts; and it suggests a proposed model that channels the flow of social media content for PIOs. This is especially important to the safety of the nation moving forward, since crises have increased. Additionally, Twitter was adopted only recently as an official communications tool in 2013. Prior to 2013, social media was applied informally and inconsistently.
520 $a The findings of this study reveal a reliance upon a one-way, passive communication approach in social media federal policy directives, as well as vague guidelines in existing crisis communications models. Both dimensions are counter to risk management and crisis communication research, which embrace two-way interactivity with audiences and specific messaging that bolsters community engagement, which are vital to the role of the PIO. The resulting model enables the PIO to provide relevant information to key internal agencies and external audiences in response to a future crisis.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
650 4 $a Communication. $3 556422
655 7 $a Electronic books. $2 local $3 554714
690 $a 0459
710 2 $a ProQuest Information and Learning Co. $3 1178819
710 2 $a Arizona State University. $b Mass Communication. $3 1185123
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10276055 $z click for full text (PQDT)