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A Qualitative Exploratory Study : = Use of Emotional Intelligence by Hotel Managers for a More Successful Leadership.

Record Type:	Language materials, manuscript : Monograph/item
Title/Author:	A Qualitative Exploratory Study :/
Reminder of title:	Use of Emotional Intelligence by Hotel Managers for a More Successful Leadership.
Author:	Stojanovic, Robert.
Description:	1 online resource (138 pages)
Notes:	Source: Dissertation Abstracts International, Volume: 79-10(E), Section: A.
Subject:	Business administration. -
Online resource:	click for full text (PQDT)
ISBN:	9780355985030

A Qualitative Exploratory Study : = Use of Emotional Intelligence by Hotel Managers for a More Successful Leadership.
Stojanovic, Robert.

A Qualitative Exploratory Study :Use of Emotional Intelligence by Hotel Managers for a More Successful Leadership. - 1 online resource (138 pages)

Source: Dissertation Abstracts International, Volume: 79-10(E), Section: A.

Thesis (D.B.A.)--Colorado Technical University, 2018.

Includes bibliographical references

This is a qualitative exploratory study about use of emotional intelligence by hotel managers for a more successful leadership. The research question for the study was: How hotel managers use emotional intelligence to lead their front-line customer service staff? This study is about leading hotel employees, first line customer services staff, using emotional intelligence skills. Hospitality industry has critical issue with employee retention which has direct effect on productivity and bottom line. For that reason, it is essential to retain competent employees given the excessive employee turnover rates in the industry (Karatepe & Kaviti, 2016; Jeon, 2016). Research includes open ended interviews, 12 interview questions and 10 hotel managers). Using NVivo 11 software to analyze the data collected from audio recorded transcribed interviews (approximately 120 pages of single-spaced transcriptions). Three major themes emerged from data analysis to indicate how hotel managers use EI to lead their front-line customer services staff, including relationship management, self-management, and social awareness.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9780355985030Subjects--Topical Terms:

1148568
Business administration.
Index Terms--Genre/Form:

554714
Electronic books.

A Qualitative Exploratory Study : = Use of Emotional Intelligence by Hotel Managers for a More Successful Leadership.
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500 $a Source: Dissertation Abstracts International, Volume: 79-10(E), Section: A.
500 $a Adviser: James Tindall.
502 $a Thesis (D.B.A.)--Colorado Technical University, 2018.
504 $a Includes bibliographical references
520 $a This is a qualitative exploratory study about use of emotional intelligence by hotel managers for a more successful leadership. The research question for the study was: How hotel managers use emotional intelligence to lead their front-line customer service staff? This study is about leading hotel employees, first line customer services staff, using emotional intelligence skills. Hospitality industry has critical issue with employee retention which has direct effect on productivity and bottom line. For that reason, it is essential to retain competent employees given the excessive employee turnover rates in the industry (Karatepe & Kaviti, 2016; Jeon, 2016). Research includes open ended interviews, 12 interview questions and 10 hotel managers). Using NVivo 11 software to analyze the data collected from audio recorded transcribed interviews (approximately 120 pages of single-spaced transcriptions). Three major themes emerged from data analysis to indicate how hotel managers use EI to lead their front-line customer services staff, including relationship management, self-management, and social awareness.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
650 4 $a Business administration. $3 1148568
650 4 $a Management. $3 558618
655 7 $a Electronic books. $2 local $3 554714
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690 $a 0454
710 2 $a ProQuest Information and Learning Co. $3 1178819
710 2 $a Colorado Technical University. $b Business. $3 1188500
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