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Occupancy Forecasting Methods and the Use of Expert Judgement in Hotel Revenue Management.

Record Type:	Language materials, manuscript : Monograph/item
Title/Author:	Occupancy Forecasting Methods and the Use of Expert Judgement in Hotel Revenue Management./
Author:	Warren, Rex Nelson.
Description:	1 online resource (76 pages)
Notes:	Source: Dissertation Abstracts International, Volume: 79-07(E), Section: A.
Subject:	Business administration. -
Online resource:	click for full text (PQDT)
ISBN:	9780355654783

Occupancy Forecasting Methods and the Use of Expert Judgement in Hotel Revenue Management.
Warren, Rex Nelson.

Occupancy Forecasting Methods and the Use of Expert Judgement in Hotel Revenue Management. - 1 online resource (76 pages)

Source: Dissertation Abstracts International, Volume: 79-07(E), Section: A.

Thesis (Ph.D.)--Iowa State University, 2017.

Includes bibliographical references

This dissertation presents two studies of the forecast of occupancy in the United States' hotel industry. The first is a quantitative study of the forecast accuracy performance of moving average, simple exponential smoothing, additive, and multiplicative Holt-Winters method, and Box-Jenkins forecasting procedures on weekly aggregated occupied room data from 10 geographic markets in the United States. In addition, this researcher also examined the performance of combined forecasts. The additive Holt-Winters method was found to be the most accurate in forecasting in seven of the 10 markets, even though it was not the most accurate in the training set. In three of the markets, the seasonal autoregressive integrated moving average method produced the highest level of accuracy.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9780355654783Subjects--Topical Terms:

1148568
Business administration.
Index Terms--Genre/Form:

554714
Electronic books.

Occupancy Forecasting Methods and the Use of Expert Judgement in Hotel Revenue Management.
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100 1 $a Warren, Rex Nelson. $3 1188569
245 1 0 $a Occupancy Forecasting Methods and the Use of Expert Judgement in Hotel Revenue Management.
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300 $a 1 online resource (76 pages)
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500 $a Source: Dissertation Abstracts International, Volume: 79-07(E), Section: A.
500 $a Adviser: Tianshu Zheng.
502 $a Thesis (Ph.D.)--Iowa State University, 2017.
504 $a Includes bibliographical references
520 $a This dissertation presents two studies of the forecast of occupancy in the United States' hotel industry. The first is a quantitative study of the forecast accuracy performance of moving average, simple exponential smoothing, additive, and multiplicative Holt-Winters method, and Box-Jenkins forecasting procedures on weekly aggregated occupied room data from 10 geographic markets in the United States. In addition, this researcher also examined the performance of combined forecasts. The additive Holt-Winters method was found to be the most accurate in forecasting in seven of the 10 markets, even though it was not the most accurate in the training set. In three of the markets, the seasonal autoregressive integrated moving average method produced the highest level of accuracy.
520 $a The second study is a qualitative study designed to understand how the sample of revenue management experts uses their tacit knowledge of future demand in specific markets to modify statistically based forecasts of hotel occupancy. The researcher interviewed revenue managers. Four of these were working on a revenue management team, which supported groups of franchised hotels for a major global brand. These managers worked directly with the multiple hotels they supported in their assigned geographies. The remaining six revenue managers were located on the property they supported. Two of these managers also supported one or more properties in their geographic area in addition to their property. Marriott International, Hilton Worldwide, Starwood Hotels and Resorts Worldwide, Intercontinental Hotels Group, and Wyndham Hotels and Resorts were in the sample. The revenue managers oversaw the revenue management function in the limited and select service, full service, and luxury quality tiers.
520 $a Each of the revenue managers did use external sources of information to adjust forecasts based upon their local markets; however, there was little training or consistency in how this process occurred. This results in a sub-optimal situation in which the knowledge, skills, and abilities in the application of expert judgement vary widely. There appears to be no consistent process, training, or knowledge transfer capabilities in place for this human element.
520 $a This presents an opportunity for forecast accuracy improvement across each of the major brands represented in the sample. Much of the literature has demonstrated that rule-based forecasting results in more accurate forecasts, particularly when there is good domain knowledge and that knowledge has a significant impact (Armstrong, 2006). Standardizing practices that result in greater accuracy and creating a more robust structure across brands could prove to be quite beneficial.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
650 4 $a Business administration. $3 1148568
650 4 $a Management. $3 558618
655 7 $a Electronic books. $2 local $3 554714
690 $a 0310
690 $a 0454
710 2 $a ProQuest Information and Learning Co. $3 1178819
710 2 $a Iowa State University. $b Apparel, Events and Hospitality Management. $3 1185448
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10234271 $z click for full text (PQDT)