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Medical Office Management = Developing and Managing Systems with High Quality Customer Service /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Medical Office Management/ by Márcia R. F. Campiolo.
Reminder of title:	Developing and Managing Systems with High Quality Customer Service /
Author:	Campiolo, Márcia R. F.
Description:	XVI, 163 p. 17 illus., 1 illus. in color.online resource. :
Contained By:	Springer Nature eBook
Subject:	Health administration. -
Online resource:	https://doi.org/10.1007/978-3-319-13887-9
ISBN:	9783319138879

Medical Office Management = Developing and Managing Systems with High Quality Customer Service /
Campiolo, Márcia R. F.

Medical Office ManagementDeveloping and Managing Systems with High Quality Customer Service /[electronic resource] :by Márcia R. F. Campiolo. - 1st ed. 2016. - XVI, 163 p. 17 illus., 1 illus. in color.online resource.

Chapter 1 Introduction -- Chapter 2 The World Today—Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor’s Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.—Chapter 5 Selecting New Members for the Clinic’s Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic’s Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client’s Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service—Real-Life Stories.

The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor’s success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.

ISBN: 9783319138879

Standard No.: 10.1007/978-3-319-13887-9doiSubjects--Topical Terms:

1105247
Health administration.

LC Class. No.: RA5

Dewey Class. No.: 353.6

Medical Office Management = Developing and Managing Systems with High Quality Customer Service /
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