PZB品質模式.

整合PZB服務品質模式與品質機能展開法探討農會信用部服務品質-以農會信用部為例 = = A Study of Applying Quality Function Deployment& Service Quality Model to Service Quality of Credit Department of Farmers’ Association – a Case Study in Taiwan / by: (Language materials, printed)

IPA.

QFD.

IPA-重要度-績效分析.

品質機能展開.

PZB quality model.

SERVQUAL scale.

PZB品質模式.

SERVQUAL服務品質量表.