Customer services - Management.
Overview
Works: | 17 works in 6 publications in 6 languages |
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Titles
Service Chain Management = Technology Innovation for the Service Business /
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The future of retail banking = delivering value to global customers /
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Mobile support in customer loyalty management = an architectural framework /
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Values-based service for sustainable business = lessons from IKEA /
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The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
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Service is front stage = positioning services for value advantage /
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Demand-driven inventory optimization and replenishment : = creating a more efficient supply chain /
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