Public services (Libraries) - United States.

The learning commons = seven simple steps to transform your library / by: (Language materials, printed)

Reference reborn = breathing new life into public services librarianship / by: (Language materials, printed)

Crash course in dealing with difficult library customers by: (Language materials, printed)

Stellar customer service = training library staff to exceed expectations / by: (Language materials, printed)

Responding to rapid change in libraries = a user experience approach / by: (Language materials, printed)

Reference services (Libraries)

High school libraries

Information commons

Public services (Libraries)

Libraries and students

Electronic reference services (Libraries)

Conflict management.

School libraries

Libraries

Public libraries

Library employees

Organizational change

Librarians

Library users

Internet in library reference services.